New THQ Box - Cannot Find

[Leifr]

Hi!
Rather than hijacking another user's thread, I thought to make my own.
I have purchased a THQ box (with WW2 grip) that I am struggling to configure, it is connected correctly to my EVO stick (which has worked perfectly since launch!) and then from EVO to PC directly via USB.

No matter how I try, the THQ box never appears to allow itself to be configured. I have been speaking with VKBOperator extensively via PM on the official Discord, and even they seem stuck with an answer. I can calibrate the EVO stick as much as I like, but as soon as they THQ box is connected to the EVO, VKBDev either fails to load anything (if not in 'R-MOD' mode), or loads the stick correctly (if in 'R-MOD' mode) but does not allow me to AutoFind&Config the THQ box. At no point have I ever seen the THQ appear in the list of devices at the top of VKBDev.

I have updated all chipset drivers, I have tried USB 2 and USB 3.2 (Gen 1 and Gen 2!), I am running the latest firmware on the EVO and the latest VKBDev. I have tried to run the stick on two other laptops (W7 and W10), and the same issue persists. I am really quite disappointed that it appears to be broken out of the box. The only consoling grace is that when I click 'Find&Show' under NXT Modules on VKBDev, the following appears:

Find:
#1. SCG - Adr 2:17.11
#2. THQ - Adr 2:17.24 Sub:4


Any help appreciated please. I hope to hear some more from VKBOperator in the near future, and have already opened a ticket on the website just in case.
Thanks.

[Ron61]

Show a photo of the cable connection (with the plate removed) to the GNX and the Global-External tab from the configurator.

[Leifr]

Hi Ron.
Please find attached the requested images.

Screenshot 2022-12-23 145610 ... this shows the Global-External tab when only the EVO is connected, it works fine.
Screenshot 2022-12-23 145654 ... this shows the Global-External tab when I connect the THQ to the EVO. Well, actually it doesn't even show that because this is all I see when I launch VKBDev!

I can force the EVO to appear fine with the 'R-MOD' command, but it doesn't really make a difference because I still cannot find or calibrate the THQ.

[Ron61]

It seems that there is a short circuit somewhere, since the device does not appear in the configurator, the controller went into protection.
Try connecting with a different cable as shown in the picture. Turn off your loop first. Please note that this cable is not intended to be connected to USB, only to the bus controller.

[Ron61]

Try to connect the cable in THQ to another connector nearby and disconnect the wire from the WW2 grip.

[Leifr]

Hi Ron.

I will have to purchase a cable to try your first proposed fix.
I have already tried the next connector block in the THQ, and have also attempted to do this without the WW2 grip.

[Ron61]

Try this option - connect the module according to the old scheme and now, before connecting the cable to USB, hold down the buttons on the F1 + F3 base.
The device should appear in the configurator and it will need to be configured using the Find & AutoConfig button.

[Leifr]

Hi Ron.
Thank you for your help, I managed to fix this peculiar issue with VKBOperator via Discord (whom I think is fallout9 here?).
I am not entirely sure how it was fixed, but it involved swapping JST blocks on the THQ board and manually editing values attributed to the THQ box in VKBDev - it seems I managed to slip through the cracks and bug out the software for myself. I believe VKBOperator will forward on whatever it is he has learned to the software developers.

Thank you so much for your time, all.
Merry Christmas.