my gladiator nxt evo grip creaks when i squeeze it.

[maxium08]

my gladiator nxt evo grip creaks when i squeeze it right below the head on the grip. i can feel the plastic move in a little bit when i do it. it's annoying. i got it yesterday and was expecting better quality.
also i can not open of the grip because the screw above the thumb hat is stripped. i am 100% certain that it's the grip that's creaking and not the grease in the rudder.

iI have a ticket sent out already i was just wondering if there were any quick fixes. thanks.

[fallout9]

Hey man, sorry this happened, but as I told you on both Discord and Reddit, please wait for the service ticket - there’s nothing you could do about it other than getting spare parts.