VKB Rudders MkIV issues

[cookie70]

Yes have done all that and posted pictures earlier, have done everything as suggested even took the cable out to continuity test it. Not particularly happy they are brand new with these problems but I'm trying to stay calm and appreciate the help to sort it

@fallout9 I took the pedals to friends house, completely different environment and same problem with the jitter/reading so I've ruled out any sort of EMF issue. I also tried a brand new network cable to connect the blackbox, same result.

As far as I am concerned I've run out of things to try and will be returning these ones.

[JBar]

Sorry yours didn’t work out for you. If I can figure out why mine worked I’ll let you know but hopefully your next pair works better

[cookie70]

Still not working, can someone at VKB respond.
https://imgur.com/a/MssjCb3

Am I supposed to open a ticket or something, Aust distro saying I cant return them until he has HQ authorization.

[fallout9]

Let's recap:

- tried changing the USB port directly to the motherboard (no hub, no extension)?
- tried moving away from any ER source (wifi ext, router etc)?
- opened up so the magnet is exposed? is the magnet still in place? is the magnet moving? (do you have some pics btw?)
- disconnect the sensor cable from both ends and plug it back firmly? tried moving this cable while device is plugged to USB to verify cable integrity?

[cookie70]

Let's recap:

Thanks for the reply see below for response.

- tried changing the USB port directly to the motherboard (no hub, no extension)?
YES, plugged into a different computer also to confirm, same issue.
- tried moving away from any ER source (wifi ext, router etc)?
As above, different computer in different setting same problem
- opened up so the magnet is exposed? is the magnet still in place? is the magnet moving? (do you have some pics btw?)
YES, multiple times removed the little circuit board and nothing stuck to magnet. https://imgur.com/a/TBTOqKG
- disconnect the sensor cable from both ends and plug it back firmly? tried moving this cable while device is plugged to USB to verify cable integrity?
YES, also tested with multimeter for cable continuity

I really want this product to work.

[fallout9]

Frustrating issue, but definitely not your fault. Thanks for patience while trying to make them work and sorry for taking so long. \
Please contact local rep, I'll let him know about this.

[cookie70]

My replacement pedals arrived and work perfectly. Thanks for the help and support!

cheers!

[fallout9]

Good to hear, enjoy them! Thank you for your patience and apologies about the delays.