New Gladiator NXT EVO - F3 Stuck?

[RoosTa]

Hi, just received my Gladiator NXT Evo.

And its amazing.

Though, I'm not able to use my F3 Button. If I look at the test page, it appears there is one button constantly showing as pressed.

I've tried resetting to default. Is there anything else I can try?

Thanks in advanced

[fallout9]

How does it feel when you press the button, does it clicks, does it feel like it's blocked?
After resetting to default you also have to press the Find&Autoconfig button and calibrate like here.

[RoosTa]

So it seems its not a hardware issue. The button "clicks" when I press it and after performing all steps above, it is resolved.

Thank you

[RoosTa]

It appears I spoke too soon and its stuck again.

I have tried:
Restarting my PC.
Redo-ing the steps above.
Swapped USB Ports.

Would flashing it help?

HID-compliant game controller
Product Name: VKBsim Gladiator EVO R
PRO version
T-Link supported
Firmware version: v2.103

[fallout9]

So it's still stuck after pressing the Default and Find&AutoConfig buttons? Or after doing some other changes to profile?

[RoosTa]

Its stuck, no matter what I do.

Steps I took:
Restart PC
Plug out device, wait for a few seconds, plug device in.
Set to Default, Find&AutoConfig, Start Calibrate (move controls), End Calibrate.

Change USB Ports, Default, Find&AutoConfig, Calibrate.

When I have time tonight, I'll open it up and re-seat all the cables again.

I am really hoping its just a software issue, because I managed to get it working at some point.

[fallout9]

Don't use Windows' joystick utilities, use the tester implemented in VKBDevCfg.
Post a screenshot of Profile/Buttons/Physical Layer.

[RoosTa]

Hi team VKB,

Thanks for the help. I'm not exactly sure what fixed it, but I rebooted my PC and it appears to be fixed. Could this maybe be a driver issue?

Kind regards

[fallout9]

Hardly. Make sure though that you followed all the steps linked above.

[RoosTa]

Hey support team,

I still can't figure out what causes the button to get stuck.

I've been using it without a problem for the past week, then suddenly today after starting up my PC, the button it stuck in the on position.

As soon as I plugin the joystick, the logger reports the button as on.

Seems like a software issue, because no amount of pressing the button causes it to get unstuck.

Any other suggestions? Resetting it does not work.

[RoosTa]

Well, I found the issue; it appears to be a hardware issue.

I turned the joystick around (base up) and the button was released. I can replicate it too.

[fallout9]

Does the F3 button feels different compared with the other 2?