Gladiator MK II - 3 Buttons are not working

[lt_vados]

Can you please help me to understand if the buttons are not functioning or is it something else. In the testing page for the buttons 3 buttons are always activated.
What can that be? I attached the picture as well.

[fallout9]

Press that big square Default button and recalibrate.

[lt_vados]

Did it once again and it is the same, 3 buttons activated red.

[fallout9]

Post 2 screenshots: Profile/Buttons/Physical and Logical. Don't cut off the header, post the whole window.

[lt_vados]

Please see attached. Shall I also share the serial number to ensure that I sue the right profile?

[fallout9]

In Profile/Buttons/Physical Layer check the Poll box on the right side. Are the Line6/Reg3, Reg4, Reg5 cells lighten up?

[lt_vados]

Yes all three. Picture attached.

[lt_vados]

Any ideas or advice on the issue with the buttons not functioning?

[Victorus]

Try to press Flaps forward, B1 and B2 buttons. These buttons are mapped to yours. That are always activated. If nothing happens try to unscrew bottom and look at buttons.

[lt_vados]

Pressing the buttons does nothing. I will remove the lower plate and post the pictures here.

[lt_vados]

Looked inside and it didn’t seem to have any defects for the buttons that do not function. Pictures attached as well.
Would appreciate any other suggestions/recommendations.

[Victorus]

How old is Gladiator? Do the buttons misbehave from the beginning?

[lt_vados]

Gladiator was received so in Apr-May 2020 and worked well from the beginning. Then I didn’t touch it for long time and just this week I started to use it again and discovered that 3 buttons don’t function.

As shown on the pictures electronics and mechanics look new without any visible defects or damage.

[fallout9]

Try to disconnect the white plugs and plug them back. If still not working fill up a service ticket (or write to warranty@vkb-sim.pro).

[lt_vados]

Tried to unplug and plug the cables for electronics but same failure with 3 buttons always shown as activated and not working.