Gladiator NXT restock?

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chwiejak
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Re: Gladiator NXT restock?

Postby chwiejak » Fri Mar 05, 2021 10:48

BlindS wrote:
Eduard VKB FSC wrote:Hi bertandj2,

The first batch is not yet dispatched. The items did not arrive to our warehouse yet. We expect to start shipping tomorrow.



Hi Eduard, I know you're not the one to blame for this delay but if, tomorrow, you are not able to commit on a delivery date, I would kindly ask you to cancel my order.

BR,


I can take your preorder:)

Fuego Estelar
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Re: Gladiator NXT restock?

Postby Fuego Estelar » Fri Mar 05, 2021 15:06

Hello

Yesterday evening I made an order (number #16163) for 2 packs of replacement springs.

I have just readed that items from 26th february batch are still pending to dispatch and I have a left hand premium NXT ordered (number #15900) that is also waiting to be dispatched (in theory)

Could you put the replacement springs from #16163 into the #15900 order box?

If you check the orders numbers you will see they are for the same customer (me).


Please confirm me here if it´s possible you do this

BlindS
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Re: Gladiator NXT restock?

Postby BlindS » Fri Mar 05, 2021 18:07

chwiejak wrote:
BlindS wrote:
Eduard VKB FSC wrote:Hi bertandj2,

The first batch is not yet dispatched. The items did not arrive to our warehouse yet. We expect to start shipping tomorrow.



Hi Eduard, I know you're not the one to blame for this delay but if, tomorrow, you are not able to commit on a delivery date, I would kindly ask you to cancel my order.

BR,


I can take your preorder:)


This ain't a pre-order.

So I propose you the following deal: I have a nice Gladiator NXT in stock (not really but that is a detail).
So send me your money and I'll send it to you whenever I really have it in stock. Yu will receive a UPS shipment notif. next week. If you wanna know exactly when the product will be shipped to you, just look at your UPS tracking, Don't bother me with mails, I wion't answer them anyway. I just might drop some vague logistics updates in this forum.

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Warfare 7
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Re: Gladiator NXT restock?

Postby Warfare 7 » Fri Mar 05, 2021 20:35

Hey Guys,

There is a news update on the website ... cargo is delayed to 8th of march (next monday). So no shipment today.
https://flightsimcontrols.com/2021/03/0 ... ilability/

"Patience is not passive, on the contrary, it is concentrated strength." - Bruce Lee

See you

Sipha
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Re: Gladiator NXT restock?

Postby Sipha » Sat Mar 06, 2021 15:27

That's great, thank you for the update, and look forward to receving my order.

I think the issue people have though is not the updates but the fact you are showing these items IN STOCK. When actually you don't have them at all. It's better to be transparent and tell people the truth about stock, we would all appreciate it more.

Anyway thank you again for the update, waiting with patience :)

Regards

Arikaj
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Re: Gladiator NXT restock?

Postby Arikaj » Sat Mar 06, 2021 19:18

Warfare 7 wrote:Hey Guys,

There is a news update on the website ... cargo is delayed to 8th of march (next monday). So no shipment today.
https://flightsimcontrols.com/2021/03/0 ... ilability/

"Patience is not passive, on the contrary, it is concentrated strength." - Bruce Lee

See you


That means we gonna be able to snatch one on monday? :twisted:

Bas
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Re: Gladiator NXT restock?

Postby Bas » Sun Mar 07, 2021 14:08

Nop, if you read the post you'd see that the next NXT shipment arrives March 22nd, so I'd expect ordering around that date. The cargo being referred to in the post is the NXT batch that was sold on the 24th of February.

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Re: Gladiator NXT restock?

Postby Arikaj » Sun Mar 07, 2021 14:38

Thank you for clarifying. There is this line: "All NXT orders placed on the 24th of February onwards will also be shipped next week." The word "also" made me think this sentence was an addition, not the whole meaning of the 8th March cargo to take care of the 24th Feb customers.

Hopefully you get me and know what I mean.

Bas
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Re: Gladiator NXT restock?

Postby Bas » Sun Mar 07, 2021 15:03

Yeah understandable, but I'd say this cargo is most likely already fully sold and will be shipped out the moment it arrives at the warehouse.

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Eduard VKB FSC
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Re: Gladiator NXT restock?

Postby Eduard VKB FSC » Mon Mar 08, 2021 2:46

Hi guys,

I apologize that the update wasn't clear enough. I will try to clarify it

We are expecting two cargo arrives to the store in March.
The first one is sold out but not yet shipped. That one has already processed through the Dutch Custom office and on its way to our warehouse. The truck should arrive on Monday, March, 8.
Then we start dispatching the NXT orders sold from Feb, 24th until now. We ship based on the order numbers. Earlier number is shipped first.

The second cargo with NXT is arriving to our store by March, 19. It is estimated day. The containership is still on its way. It should arrive in Rotterdam in few days. Then it takes about a week to offload and process. The last ship arrives late and processing time took extra few days than usual. Therefore we couldn't start dispatching the paid orders last week.

The second cargo is not sold out. We plan to start selling few days in advance, when we know when a truck arrives to our warehouse. I hope it is explained better now :-) Sorry for confusion.
VKB store in Europe - http://flightsimcontrols.com

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Eduard VKB FSC
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Re: Gladiator NXT restock?

Postby Eduard VKB FSC » Mon Mar 08, 2021 3:05

Fuego Estelar wrote:Could you put the replacement springs from #16163 into the #15900 order box?

Hello Fuego Estelar,
Yes, sure. I have just noticed that my colleague has already consolidated both of your orders and refund excessive shipping cost. No worries, both orders will be shipped together. The parcel is planned for shipping today.
VKB store in Europe - http://flightsimcontrols.com

Bas
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Re: Gladiator NXT restock?

Postby Bas » Mon Mar 08, 2021 18:00

Eduard VKB FSC wrote:Hi guys,

I apologize that the update wasn't clear enough. I will try to clarify it

We are expecting two cargo arrives to the store in March.
The first one is sold out but not yet shipped. That one has already processed through the Dutch Custom office and on its way to our warehouse. The truck should arrive on Monday, March, 8.
Then we start dispatching the NXT orders sold from Feb, 24th until now. We ship based on the order numbers. Earlier number is shipped first.

The second cargo with NXT is arriving to our store by March, 19. It is estimated day. The containership is still on its way. It should arrive in Rotterdam in few days. Then it takes about a week to offload and process. The last ship arrives late and processing time took extra few days than usual. Therefore we couldn't start dispatching the paid orders last week.

The second cargo is not sold out. We plan to start selling few days in advance, when we know when a truck arrives to our warehouse. I hope it is explained better now :-) Sorry for confusion.


Can you verify that the cargo did in fact come in today? I'm trying to arrange things so I can be at home to take the package from the delivery guy.

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Re: Gladiator NXT restock?

Postby Sethos » Mon Mar 08, 2021 18:28

Just received a "Your VKB FSC Europe order is now complete - We have finished processing your order." email. So it looks like they've received the cargo and are processing it.

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Re: Gladiator NXT restock?

Postby Bas » Mon Mar 08, 2021 18:38

Ah that's great to know, what is your order id if you don't mind me asking.. not sure if that's private but it would help me indicate how far back I am in the queue.

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Re: Gladiator NXT restock?

Postby Sethos » Mon Mar 08, 2021 18:40

I'm order #15772


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