where is my order 11472?????

[jbertin]

Good afternoon, I want to know what has happened with my order number 11472,
this was acquired on October 15, the 22nd the order became complete,
on the 21st via ticket they replied that the next day it would be sent to my country, 15 days have passed,
They received the payment for my purchase and they no longer answered the emails or tickets created on their support page.
The attention of your company is very bad, they had recommended your products to me, but the sales and after-sales service is terrible.
I need information about my order now.

[Eduard VKB FSC]

Dear jbertin,

Sorry for some delay with my answer. We could miss your ticket as we experience some resource shortage this week.

Your order was indeed shipped two weeks ago. However, from my experience the parcels to Chile takes more than two weeks. I believe it is currently handled in your country Custom Office. I would propose to check if you could speed up the clearance.

I will send you your tracking link separately.

[jbertin]

Thanks for the information.