products bought by direct payment since last friday but still no news.

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Simba55555
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products bought by direct payment since last friday but still no news.

Postby Simba55555 » Mon Dec 02, 2019 14:48

Hello,

I have bought two items from your europe website by direct payment last friday but i have still no news.
Is it possible to have a status of my order plz?

ticket 1712

Thx

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Eduard VKB FSC
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Re: products bought by direct payment since last friday but still no news.

Postby Eduard VKB FSC » Mon Dec 02, 2019 23:05

Hi Simba55555,

Thank you for the purchase ! Nowadays it usually takes 1 working day for the money transfer within euro zone. But I would give some more room for the transfer to complete, maybe another day or two. When it arrives, the status of the order will be changed from "on hold" to "processing" and you will be notified. But it won't hurt if you double check with your bank whether the transfer has been processed correctly.

So far, we have never experienced any issues with the bank transfer. It could take a little longer but never lost or anything like that.

Cheers,
Eduard
VKB store in Europe - http://flightsimcontrols.com

Simba55555
Posts: 5
Joined: Tue Nov 26, 2019 1:32
Been thanked: 1 time

Re: products bought by direct payment since last friday but still no news.

Postby Simba55555 » Tue Dec 03, 2019 2:13

Hi Eduard,

Just to confirm to all viewers that all is ok and i just have to wait some couple of time. (bank treatment ^^)
Thanks for all your answers (private and public)


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