Barrence wrote:1: Is this an actual defect, or is it by design? If by design, why does the new one (which feels much better) not have it?
2: Is this a known issue that possibly has an easy fix I could take care of myself? I'm quite handy with mechanical things.
3: I know I've had it for a while now, but the issue has always been there, and I would have raised it much sooner had I realized it was defective. Can I still get this fixed? I bought it through vkbcontrollers.com.
I can take a short video of it if need be, but I'm not sure if I'm able to post that on here. Pictures won't really show anything for such an issue obviously.
1 - Unless the cam in question is a special hard-center one, it is a defect.
2 - Not really a known issue as in "a known issue", but it does happen here and there for different reasons from a grain of dust stuck to a bearing to a scratch on the cam due to our storage mishandling.
3 - VKB = Lifetime Warranty.
No matter what, first (zeroeth, in fact) thing to do would be opening a ticket at your dealer's.
We switch in when the dealer fails to help.
Our dealer in the EU may sometimes be blamed for sales problems but his tech support has always been good, so please go ahead with contacting him.
Don't hesitate to write here again if you don't have your case solved (or your message replied to) within reasonable time.