Whats the best way to get in contact with the Costumer Support?

[theflyingspacespider]

Hi guys as I said in the Black Mamba thread I pre ordered mine 2 days ago and would like to know if its possible to add the warthog adapter to my order.
So I would like to know which is the best way to get in contact with the Costumer Support of VKB FSC Europe?
I already sent them an email but they never replied.
I also looked at their twitter page but the last tweet is from 2013 so its unlikely they will answer me.
And the same goes to the contact form on their website, I sent them my request but they never respond
So could someone please give me an advise want Im doing wrong?
And btw sorry for my bad English (its obviously not my main language)

Thx for reading and see around the verse!

[DHRF]

Here

I will also inform about your request.

And you are right about the tweet and response times. (this forum is part of vkb work to end those problems)


RGDS

[theflyingspacespider]

Here

I will also inform about your request.

And you are right about the tweet and response times. (this forum is part of vkb work to end those problems)


RGDS

Thank you!
You literally saved my day
So about the adapter is it possible to add it to my existing order and pay it separately via paypal? (because I dont want to pay extra shipping fee if I don´t have to)

[Stefan79]

Greetings DHRF

Could you do the same for me *smile* I also ordered the Black Mamba Mk III 2 days ago.
I will PM you the Account name i used to order the Joystick

[DHRF]

I will send this tread link and will recommend that all customers must be contacted since this problem is not unique,

I send the link but will be readed by vkb china when they wake up....

[DHRF]

since your 2 are here could you reply on my other threads

viewtopic.php?f=28&t=1964

[DHRF]

Eduard from VKB FSC already is aware and working on this

[theflyingspacespider]

Eduard from VKB FSC already is aware and working on this

Yep he canceled my order so I can rebuy it with the adapter
Hopefuly Paypal will add it to my credits soon.

[Stefan79]

Wait you had to cancel your pre order to get the adapter ? Uhm no way i try to get this stick since more than 1 year i wont cancel it...
There must be another way to simply add it to the order...
What happenes when you canceled it and can't get a new one ???

@ theflyingspacespider when you are unlucky your money is stuck now for around 21 days until you get it back (Delayed withdrawal / Verzögerte Auszahlung).

[DHRF]

Wait you had to cancel your pre order to get the adapter ? Uhm no way i try to get this stick since more than 1 year i wont cancel it...
There must be another way to simply add it to the order...
What happenes when you canceled it and can't get a new one ???

@ theflyingspacespider when you are unlucky your money is stuck now for around 21 days until you get it back (Delayed withdrawal / Verzögerte Auszahlung).

VKB FSC Europe is smarter than that.......

[Stefan79]

Problem SOLVED
Eduard found a solution

[DHRF]

Problem SOLVED
Eduard found a solution

VKB Deliver.

[Stefan79]

Yep
Eduard was very friendly and really fast

[DHRF]

Yep
Eduard was very friendly and really fast

but you forget the you must pay here ......go to may thread and write a about how would you like to see movil devices interations.
And please responde about the 8 way hat.

[theflyingspacespider]

Wait you had to cancel your pre order to get the adapter ? Uhm no way i try to get this stick since more than 1 year i wont cancel it...
There must be another way to simply add it to the order...
What happenes when you canceled it and can't get a new one ???

@ theflyingspacespider when you are unlucky your money is stuck now for around 21 days until you get it back (Delayed withdrawal / Verzögerte Auszahlung).

VKB FSC Europe is smarter than that.......

Ok I hate paypal they hold my money until November 23rd but Eduard said he would keep a Fat Black Mamba with an adapter for me till then so I will get mine