Support is ghosting me

[IVAN01rch]

Hello,

I am not recieving any status updates or any decisions regarding my ticket for more than a month (ticket N 21282). I am communicating with <support@vkbfsceurope.freshdesk.com>
My problem is that MCG Ultimake MKIII doesn't work with BB MkIII when directly connected. Yes I am using FFBeast base.
Can somebody tell why I see this sluggish response recently?

Thank,
Ivan

[Ron61]

The answer has already been given here.

[IVAN01rch]

Thanks for the link!
Can I have my grip back please? What is the point for you to keep it if the answer had been provided 6 days ago.
And it is quite weird that I recieved no notification over e-mail which is a standard way of communication.

[IVAN01rch]

Is there any additional actions I need to take to get my grip back from you? Support e-mail looks non responsive.

[AeroGator]

Support e-mail looks non responsive.

Sorry for that, we will try to help!

[Eduard VKB FSC]

Is there any additional actions I need to take to get my grip back from you? Support e-mail looks non responsive.

Hello IVAN01rch,

Sorry that it took so long to answer and your grip has traveled back and force just to confirm that it operates well. That solution is non-standard as it is used with 3rd party hardware.

Glad that the solution is found so we are ready to ship the grip back to you.

Please confirm the shipping address via the same ticket to us and we will do that immediately.

[IVAN01rch]

Thanks for the quick resolution! The grip is on its way back.
You support provided infro half a year ago that MCG should work with a BB. Maybe it would be better to clarify this point in the product description.
But honestly most of my friends with FFB use VKB stick with BB but previous generations. Unless you are going to release a potent FFB base yourself it is quite your market especially with top tier metal sticks.