Payment processed, yet no order was placed.

[Kaprych]

Hi,
Today I placed order for Products Gladiator NXT EVO Omni Throttle - GNX EVO Omni Throttle SCG Right Premium and Gladiator NXT EVO 'Space Combat Edition' - SCG Premium Left.

I proceed through method Przelewy24 and completed Payment process.
I received confirmation that transaction was successful and that was it. No order shows up on my account, no confirmation email received.
Support Agent Valer VKB FSC in ticket #16546 says that there is no order placed, however I was talking with support of PayPal, Przelewy24 and my bank, and on every level I have confirmation that transaction was successful.

Hello Michal,

I cannot see any order associated with this email address ​michal@gmail.com
​
You did not get the confirmation because the order was not placed with us.

Przelewy24 very often does not put payments from Poland through to us. You can try it one more time after they return the amount back on your account today or tomorrow, or you can use a direct bank transfer instead:

VKB FSC Europe​
IBAN: NL91ABNA0447020803
BIC: ABNANL2A

In this case please do not forget to mention your order number.

Best regards,
Valer.

Then when I point out why it's even possibility to use Przelewy24 I received this answer:

Przelewy24 works most of the time, but glitches from time to time, we do not know why.

If the payment comes through an order would be placed in our system. Now it is not the case. Thus they'll have to return the payment soonest back on your account. If they don't do that please contact them ASAP.

Kind regards,
Valer.

My previous post did not showed up for any reason.

Please help me with this topic as I'm not sure what to do.

[Eduard VKB FSC]

Hello Kaprych,

Our only payment platform is PayPal, it handles all types of e-payments across Europe including P24, credit/debit cards etc. Actually P24 fails once in a while to complete a transaction. In this case PayPal still charges your account but then return the amount back within 24 hours in most cases. If you do not receive the amount in 72 hours, please let us know via the ticket system and we will push PayPal to resolve it.

Sorry for inconvenience. We are currently working to resolve this problem and switch to an additional provider who has better transaction management for P24, Sofort, iDeal and other local EU e-payments than PayPal.

[Kaprych]

Thank you for your response.
Money bounced back from PayPal and was already transfered back into my bank account, so I was able to made order using debit card directly. Everything went perfect this time.
I can't wait to play ED and X4 on these

Thank you for superb support on that case and thanks to Valer from CS for being patient and professional with me.

Thread can be closed.