ATTENTION *** VKB clashed with me
Posted: Thu Mar 28, 2024 11:28
Basically I was just asking if my procedure was good and if there was any documentation on an error code.
Playing on Elite Dangerous, I was forced to virtualize (Gladiator + SEM) and the error "Defined logical button #XX exceeds permitted HID button (32)" appeared. It's all in the first post!
20 days later, I have not had the slightest response. And VKB no longer wants to talk to me or help me.
I'm interested in your opinion.
Good reading.
#13577 Defined logical button #XX exceeds permitted HID button (32)
Stephane reported 19 days ago
Hello,
I'm having some issues creating Virtuals Controllers (I'm using Elite dangerous!) with a left omni gladiator and SEM.
My procedure:
1/ Default button
2/ Calibration
3/ Global/Common/Basic/#Goal: 32
4/ Global/Common/Basic/VC: 1
5/ Set
6/ Stopping the application, disconnecting the gladiator, restart application and device report (I noticed that there were problems otherwise).
Is this normal?
Afterwards I have problems with the modifications on the landing gear and even more errors ^^ (a lot of Defined logical button #XX exceeds permitted HID button (32) and gladiator blocked after Set)
Maybe I'm not doing things right!!
I can't find any help regarding these "Defined logical button #XX exceeds permitted HID button (32)" in NJoy32 Family Controllers Configuration Utility User guide.
Can you help me please ?
Sorry for my English (I'm French)
I'm new to VKB device config, be indulgent
Best regards
Stephane
**************************************************************************************
Stephane, said 17 days ago
Hello,
I think there is a problem at https://flightsimcontrols.com/customer-support/
I cannot access my tickets with a simple click (chrome, edge, etc.).
I just discovered that by doing "Open in new tab", it works!
I'm still waiting for feedback regarding my problem of "Defined logical button #XX exceeds permitted HID button (32)"
Thank you for your help.
best regards
Stephane
**************************************************************************************
Stephane, said 15 days ago
Well, either my question is stupid or it is disturbing ^^
But doesn’t it deserve at least an answer?
**************************************************************************************
VKB FSC Europe , said 13 days ago
Hello Stephane,
sorry for my late response! It's no a stupid question or disturbing in any way. Your ticket was just in a support queue and I catch it only now.
Anyway, I'll do my best to solve your issue. But I won't be able to answer at once in a couple of seconds so please take it with understanding and be patient.
Tell me what you like to do. What's your purpose to configurate device with several virtual devices etc.
The error you mean, I can suppose, appears because you try to use same logical button for two different physical buttons.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said 12 days ago
Hello Anton, glad to read you,
No problem for the delay and thank you for your help.
I got into bad habits with Valer's high response speed
Ok, so ^^
Even if the reason that pushes me to configure a device with several virtual devices doesn't matter, I'll tell you why I do that: Elite dangerous is one of the games that I use. And ED only manages 32 physical buttons per device. And for the record I have a Gladiator + SEM
"The error you mean, I can suppose, appears because you try to use same logical button for two different physical buttons."
I invite you to calmly reread my first post, the procedure I used (Global/Common/Basic/#But: 32 --- Global/Common/Basic/VC: 1 --- Set). And that's all ! No more configuration !!
(Sorry, Google trad translate "#But" in "#Goal" in my first post)
No "try to use same logical button for two different physical buttons" just the basic settings proposed in the VKBDevCfg-C.exe application (see "My procedure" please).
Afterwards yes but all I need to resolve this problem before going any further (well, I think!)
Do you have any documentation on this problem?
Other people seem to have had the same problem but no feedback from them or even answers (in the forum), this error message seems a bit mysterious!!
Am I doing something wrong?
After resolving this problem, I would ask you for help me in configuring the landing gear switch. But, one thing at a time
And maybe I'll re-watch your videos again on the software ^^
At your service if you need more details
And once again, thank you for your help
Stéphane
**************************************************************************************
VKB FSC Europe , said 10 days ago
Hi Stephane,
okay, thanks for details!
I'll try to reproduce your case bz me and then let you know.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said 7 days ago
Hello Anton
No news, good news ^^
I thought of something of my own and also found this :
https://www.reddit.com/r/hotas/comments ... ing_issue/
In my procedure (1st post), I disconnected the gladiator from the USB port.
And worse, later I changed PC!!
Always a lot of "Defined logical button #XX exceeds permitted HID button (32)" with Device report.
Maybe a problem with the "AutoMapping" option in "Profile/Buttons/logical layer (see attach file) !!??
Looking forward to your return ^^
Best regards.
Stéphane.
**************************************************************************************
Stephane, said 5 days ago
So !?
**************************************************************************************
VKB FSC Europe , said 2 days ago
Hi,
I haven't tested it yet.
I'll let you know as soon as I have results.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said a day ago
Ok Anton, wrong answer!
I asked for help 18 days ago (!!!!) and in return you told me that nothing had been tested, that I would have an answer as soon as possible!
I don't believe it, I think that this is just a technique to fall asleep and that I will never have an answer to my problem.
I saw on the forums that the question was evaded, remained unanswered and I don't think I would have any more luck. Why?
Is the problem so annoying for VKB?
Because I'm not the first to encounter this kind of problem. There must be workarounds.
In addition you don't answer me regarding the "AutoMapping" option in "Profile/Buttons/logical layer.
You could have at least explained to me if the idea was good (because I'm doing tests on my own and giving you feedback).
So, I'm terribly disappointed because I feel like I'm being taken for an idiot :/
In any case, Valer was much more efficient and I miss this efficiency.
Is it possible to return to him?
S.
**************************************************************************************
VKB FSC Europe , said 19 hours ago
Ok Stephane, wrong manners!
Do you really think that there is only your single support ticket and only this should be solved right here and now???
There are more important cases due to technical issues in comparison with yours where is some user's misconfiguration.
I didn't write you "Sorry, that's out of our hands as you configurated your device wrong. Reset it to default and read the manual carefully".
I have offered you my help instead of RTFM. When it's to hard for you to take it with understanding and wait a bit longer than a week, then RTFM.
P.S. I couldn't say anything regarding the AutoMapping as I have to test it firstly with your configuration. Usually it's no matter if you use AutoMapping or not, the button would be assigned properly.
P.S.S. The ticket is re-assigned to Valer as wished.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said 14 hours ago
ANSWER FOR ANTON
“Ok Stephane, wrong manners!”
Anton, I think it's you who has bad manners. Pointing this out to me is inappropriate in your position.
But I understand that you don't like me criticizing your way of doing things!
*****
“Do you really think that there is only your single support ticket and only this should be solved right here and now???”
Anton, I'm an IT professional and I do customer support so I know I'm not the only one!
Just, don't be arrogant please.
But I see when someone is playing for time. Sorry!
****
Because indeed, I was not satisfied with your answers (they clearly suggested that you had not read my first post properly):
"The error you mean, I can suppose, appears because you try to use same logical button for two different physical buttons."
I invite you to calmly reread my first post, the procedure I used (Global/Common/Basic/#But: 32 --- Global/Common/Basic/VC: 1 --- Set). And that's all! No more configuration!!
No "try to use same logical button for two different physical buttons" just the basic settings proposed in the VKBDevCfg-C.exe application (see "My procedure" please).
****
You don't answer my questions:
“Do you have any documentation on this problem?”
Defined logical button #XX exceeds permitted HID button (32)
“Am I doing something wrong?”
In reference to my procedure!!
"Maybe a problem with the "AutoMapping" option in "Profile/Buttons/logical layer (see attach file)!!??"
I was just referring here to your experience, without asking for a physical test identical to my config. Considering reproducing my config should come later in my opinion, it was only on the third request that I finally got feedback. ("Usually it's no matter if you use AutoMapping or not, the button would be assigned properly.")
****
You say: "There are more important cases due to technical issues in comparison with yours where is some user's misconfiguration."
Seriously, am I not important?
Ok, so I understand that if I don't buy 36 devices, that I don't do anything in the settings, I'm not important!
I'm just making a configuration to have 2 logical devices.
This could come from a software problem, maybe firmware or other (or maybe "user error" ^^). If this is the case, this should interest you in a quality approach with a view to a future update. Ok I'm extrapolating ^^
"I have offered you my help instead of RTFM. When it's hard for you to take it with understanding and wait a bit longer than a week, then RTFM."
You say you don't do it, but you do it anyway. Well done!
****
In short, this post started badly (“queue support”, bug, etc.) and ended no better!
My experience with you, Anton, was not pleasant at all.
I am saddened by this because I also understand that as an employee, it is not easy every day.
So ! Let's close this misunderstanding and not talk about it anymore, I'll let you draw your own conclusions.
Anyway, thanks for redirecting my request to Valer.
Best regards.
S.
**************************************************************************************
Stephane, said 13 hours ago
Hi Valer, nice to see you again.
Sorry for the little clash with Anton. It's Ok for me, the problem is closed
I'll let you reacquaint yourself with my problem (good reading, it's a bit long sometimes ^^).
The first post is important and I think another one might be interesting (the one with the reddit link).
I am open to all suggestions and available for further details, manipulations, screenshots, tests and more
Best regards.
Stephane
**************************************************************************************
VKB FSC Europe , said 7 hours ago
Hello Stephane,
You are free to experiment with the VKB devices, but we are not a consultancy company to help everyone with their experiments.
If you rather want the devices to work as intended again, please reset to default. The rest you can find in the manual and on our youtube tutorial page:
https://www.youtube.com/@VKBSim
I would also advise you to get to Reddit or to our own forum and ask the users there who are using Elite dangerous whether they can help you herewith.
Kind regards,
Valer.
**************************************************************************************
Stephane, said 2 hours ago
Hello Valer,
I understand your reaction, however it is good to recall a few details:
After a reset to default I do :
- "Global/Common/Basic/#But: 32"
- "Global/Common/Basic/VC: 1"
- “Set”
As indicated in the manual and in your videos.
I get several "Defined logical button #XX exceeds permitted HID button (32)" in device report.
I'm just asking you if this is normal, if I did something wrong in my procedure. That's all !
Because if everything is OK, there may be a hardware problem or a software problem.
And at that point, it falls within the scope of the warranty.
It seems logical to me to look a little further to determine the cause of the problem. Depending on the situation, this remains your responsibility.
To find out, you have to do a little research and I am totally willing to offer my help and work together to find the cause.
You tell me to look in the manual or in the tutorial videos.
I already searched in the manual, watched all the tutorial videos but I found nothing regarding the error message "Defined logical button #XX exceeds permitted HID button (32)"
Please, can you tell me where to find this information in the manual or i the videos?
Depending on the results, it may be necessary for you to reproduce the problem, but we are not there yet.
First, is my procedure OK?
This may be due to a mistake on my part, it's possible and I hope, because it would be simpler than using the warranty or any other recourse!
Kind regards,
Stephane
**************************************************************************************
VKB FSC Europe , said 2 hours ago
Hi Stephane,
Please read my previous post.
If you want the device to work properly, reset to Default and use it as intended. If this does not work this way anymore it is the warranty case. If it does, all the experimentation is your responsibility.
We are not able to consult all our buyers on the results of their experimentations. We have no resources for that.
Best regards,
Valer.
**************************************************************************************
Stephane, said an hour ago
Valer,
I don't think that in a legal framework, the malfunction of the software associated with the hardware you sell is not your responsibility.
In short, I notice above all that following the disagreement I had with Anton, you decided to no longer help me at all. It's not very fair play on your part, I justified my annoyance and I think it was justified.
Even before that, I had made it clear that VKB did not want to delve too deeply into this problem of "Defined logical button #XX exceeds permitted HID button (32)".
If necessary, I will ask questions on the forums and speak to the community, you are not essential. But I will probably warn them of the derogatory attitude that you have towards your customers, it is an important detail in the act of purchasing!
I'm going to do the necessary tests and figure it out on my own.
Even if it means making use of the warranty because there are also laws and you cannot escape them!
I don't really need you but you would have saved me time, and you made me waste too much!!
And given your lamentable attitude, I prefer not to solicit you anymore.
A dissatisfied customer.
Bye
**************************************************************************************
VKB FSC Europe , said 25 minutes ago
Hi Stephane,
We know what is legal and what is not. I have described it already in my previous answer.
We are not obliged to provide any assistance as in your case. We offered to investigate, while our resources are very limited. You expressed your disgrace just because we did not treat you as most important person of the world to be placed above all other customers. That's OK. But now we just have no time anymore for that, and for arguing with you.
It is your best right to tell anybody anywhere what you think of us. But then please provide the whole conversation there, instead of stating "Oh I am so good, and they are so bad bad bad".
All of good luck and happy flying!
Yours,
Valer.
**************************************************************************************
Stephane, said 18 minutes ago
Ok, I'll take your word for it and post the entire discussion on your forum.
**************************************************************************************
Stephane, said 9 hours ago
And don't forget that I just asked you if my procedure was good, if I hadn't made a mistake and if you had documentation on the error code. That's all (see my first message)
This should have taken you 5 minutes.
“You expressed your disgrace just because we did not treat you as most important person of the world to be placed above all other customers”
Just take the time to read what customers write to you before disgracing them like you do.
Personally, I had time. On the other hand, you are very sensitive. Just read next time
**************************************************************************************
So !
I certainly didn't let myself be fooled but you have to keep in mind that I was just asking if my procedure was good and if there was any documentation on an error code. I find their reaction a little exaggerated even if I can understand.
If anyone has already encountered the problem with the error code "Defined logical button #XX exceeds permitted HID button (32)" I am interested in the explanations and solutions found
Thank you.
Stephane.
Playing on Elite Dangerous, I was forced to virtualize (Gladiator + SEM) and the error "Defined logical button #XX exceeds permitted HID button (32)" appeared. It's all in the first post!
20 days later, I have not had the slightest response. And VKB no longer wants to talk to me or help me.
I'm interested in your opinion.
Good reading.
#13577 Defined logical button #XX exceeds permitted HID button (32)
Stephane reported 19 days ago
Hello,
I'm having some issues creating Virtuals Controllers (I'm using Elite dangerous!) with a left omni gladiator and SEM.
My procedure:
1/ Default button
2/ Calibration
3/ Global/Common/Basic/#Goal: 32
4/ Global/Common/Basic/VC: 1
5/ Set
6/ Stopping the application, disconnecting the gladiator, restart application and device report (I noticed that there were problems otherwise).
Is this normal?
Afterwards I have problems with the modifications on the landing gear and even more errors ^^ (a lot of Defined logical button #XX exceeds permitted HID button (32) and gladiator blocked after Set)
Maybe I'm not doing things right!!
I can't find any help regarding these "Defined logical button #XX exceeds permitted HID button (32)" in NJoy32 Family Controllers Configuration Utility User guide.
Can you help me please ?
Sorry for my English (I'm French)
I'm new to VKB device config, be indulgent
Best regards
Stephane
**************************************************************************************
Stephane, said 17 days ago
Hello,
I think there is a problem at https://flightsimcontrols.com/customer-support/
I cannot access my tickets with a simple click (chrome, edge, etc.).
I just discovered that by doing "Open in new tab", it works!
I'm still waiting for feedback regarding my problem of "Defined logical button #XX exceeds permitted HID button (32)"
Thank you for your help.
best regards
Stephane
**************************************************************************************
Stephane, said 15 days ago
Well, either my question is stupid or it is disturbing ^^
But doesn’t it deserve at least an answer?
**************************************************************************************
VKB FSC Europe , said 13 days ago
Hello Stephane,
sorry for my late response! It's no a stupid question or disturbing in any way. Your ticket was just in a support queue and I catch it only now.
Anyway, I'll do my best to solve your issue. But I won't be able to answer at once in a couple of seconds so please take it with understanding and be patient.
Tell me what you like to do. What's your purpose to configurate device with several virtual devices etc.
The error you mean, I can suppose, appears because you try to use same logical button for two different physical buttons.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said 12 days ago
Hello Anton, glad to read you,
No problem for the delay and thank you for your help.
I got into bad habits with Valer's high response speed
Ok, so ^^
Even if the reason that pushes me to configure a device with several virtual devices doesn't matter, I'll tell you why I do that: Elite dangerous is one of the games that I use. And ED only manages 32 physical buttons per device. And for the record I have a Gladiator + SEM
"The error you mean, I can suppose, appears because you try to use same logical button for two different physical buttons."
I invite you to calmly reread my first post, the procedure I used (Global/Common/Basic/#But: 32 --- Global/Common/Basic/VC: 1 --- Set). And that's all ! No more configuration !!
(Sorry, Google trad translate "#But" in "#Goal" in my first post)
No "try to use same logical button for two different physical buttons" just the basic settings proposed in the VKBDevCfg-C.exe application (see "My procedure" please).
Afterwards yes but all I need to resolve this problem before going any further (well, I think!)
Do you have any documentation on this problem?
Other people seem to have had the same problem but no feedback from them or even answers (in the forum), this error message seems a bit mysterious!!
Am I doing something wrong?
After resolving this problem, I would ask you for help me in configuring the landing gear switch. But, one thing at a time
And maybe I'll re-watch your videos again on the software ^^
At your service if you need more details
And once again, thank you for your help
Stéphane
**************************************************************************************
VKB FSC Europe , said 10 days ago
Hi Stephane,
okay, thanks for details!
I'll try to reproduce your case bz me and then let you know.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said 7 days ago
Hello Anton
No news, good news ^^
I thought of something of my own and also found this :
https://www.reddit.com/r/hotas/comments ... ing_issue/
In my procedure (1st post), I disconnected the gladiator from the USB port.
And worse, later I changed PC!!
Always a lot of "Defined logical button #XX exceeds permitted HID button (32)" with Device report.
Maybe a problem with the "AutoMapping" option in "Profile/Buttons/logical layer (see attach file) !!??
Looking forward to your return ^^
Best regards.
Stéphane.
**************************************************************************************
Stephane, said 5 days ago
So !?
**************************************************************************************
VKB FSC Europe , said 2 days ago
Hi,
I haven't tested it yet.
I'll let you know as soon as I have results.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said a day ago
Ok Anton, wrong answer!
I asked for help 18 days ago (!!!!) and in return you told me that nothing had been tested, that I would have an answer as soon as possible!
I don't believe it, I think that this is just a technique to fall asleep and that I will never have an answer to my problem.
I saw on the forums that the question was evaded, remained unanswered and I don't think I would have any more luck. Why?
Is the problem so annoying for VKB?
Because I'm not the first to encounter this kind of problem. There must be workarounds.
In addition you don't answer me regarding the "AutoMapping" option in "Profile/Buttons/logical layer.
You could have at least explained to me if the idea was good (because I'm doing tests on my own and giving you feedback).
So, I'm terribly disappointed because I feel like I'm being taken for an idiot :/
In any case, Valer was much more efficient and I miss this efficiency.
Is it possible to return to him?
S.
**************************************************************************************
VKB FSC Europe , said 19 hours ago
Ok Stephane, wrong manners!
Do you really think that there is only your single support ticket and only this should be solved right here and now???
There are more important cases due to technical issues in comparison with yours where is some user's misconfiguration.
I didn't write you "Sorry, that's out of our hands as you configurated your device wrong. Reset it to default and read the manual carefully".
I have offered you my help instead of RTFM. When it's to hard for you to take it with understanding and wait a bit longer than a week, then RTFM.
P.S. I couldn't say anything regarding the AutoMapping as I have to test it firstly with your configuration. Usually it's no matter if you use AutoMapping or not, the button would be assigned properly.
P.S.S. The ticket is re-assigned to Valer as wished.
---
best wishes,
Anton VKB FSC
**************************************************************************************
Stephane, said 14 hours ago
ANSWER FOR ANTON
“Ok Stephane, wrong manners!”
Anton, I think it's you who has bad manners. Pointing this out to me is inappropriate in your position.
But I understand that you don't like me criticizing your way of doing things!
*****
“Do you really think that there is only your single support ticket and only this should be solved right here and now???”
Anton, I'm an IT professional and I do customer support so I know I'm not the only one!
Just, don't be arrogant please.
But I see when someone is playing for time. Sorry!
****
Because indeed, I was not satisfied with your answers (they clearly suggested that you had not read my first post properly):
"The error you mean, I can suppose, appears because you try to use same logical button for two different physical buttons."
I invite you to calmly reread my first post, the procedure I used (Global/Common/Basic/#But: 32 --- Global/Common/Basic/VC: 1 --- Set). And that's all! No more configuration!!
No "try to use same logical button for two different physical buttons" just the basic settings proposed in the VKBDevCfg-C.exe application (see "My procedure" please).
****
You don't answer my questions:
“Do you have any documentation on this problem?”
Defined logical button #XX exceeds permitted HID button (32)
“Am I doing something wrong?”
In reference to my procedure!!
"Maybe a problem with the "AutoMapping" option in "Profile/Buttons/logical layer (see attach file)!!??"
I was just referring here to your experience, without asking for a physical test identical to my config. Considering reproducing my config should come later in my opinion, it was only on the third request that I finally got feedback. ("Usually it's no matter if you use AutoMapping or not, the button would be assigned properly.")
****
You say: "There are more important cases due to technical issues in comparison with yours where is some user's misconfiguration."
Seriously, am I not important?
Ok, so I understand that if I don't buy 36 devices, that I don't do anything in the settings, I'm not important!
I'm just making a configuration to have 2 logical devices.
This could come from a software problem, maybe firmware or other (or maybe "user error" ^^). If this is the case, this should interest you in a quality approach with a view to a future update. Ok I'm extrapolating ^^
"I have offered you my help instead of RTFM. When it's hard for you to take it with understanding and wait a bit longer than a week, then RTFM."
You say you don't do it, but you do it anyway. Well done!
****
In short, this post started badly (“queue support”, bug, etc.) and ended no better!
My experience with you, Anton, was not pleasant at all.
I am saddened by this because I also understand that as an employee, it is not easy every day.
So ! Let's close this misunderstanding and not talk about it anymore, I'll let you draw your own conclusions.
Anyway, thanks for redirecting my request to Valer.
Best regards.
S.
**************************************************************************************
Stephane, said 13 hours ago
Hi Valer, nice to see you again.
Sorry for the little clash with Anton. It's Ok for me, the problem is closed
I'll let you reacquaint yourself with my problem (good reading, it's a bit long sometimes ^^).
The first post is important and I think another one might be interesting (the one with the reddit link).
I am open to all suggestions and available for further details, manipulations, screenshots, tests and more
Best regards.
Stephane
**************************************************************************************
VKB FSC Europe , said 7 hours ago
Hello Stephane,
You are free to experiment with the VKB devices, but we are not a consultancy company to help everyone with their experiments.
If you rather want the devices to work as intended again, please reset to default. The rest you can find in the manual and on our youtube tutorial page:
https://www.youtube.com/@VKBSim
I would also advise you to get to Reddit or to our own forum and ask the users there who are using Elite dangerous whether they can help you herewith.
Kind regards,
Valer.
**************************************************************************************
Stephane, said 2 hours ago
Hello Valer,
I understand your reaction, however it is good to recall a few details:
After a reset to default I do :
- "Global/Common/Basic/#But: 32"
- "Global/Common/Basic/VC: 1"
- “Set”
As indicated in the manual and in your videos.
I get several "Defined logical button #XX exceeds permitted HID button (32)" in device report.
I'm just asking you if this is normal, if I did something wrong in my procedure. That's all !
Because if everything is OK, there may be a hardware problem or a software problem.
And at that point, it falls within the scope of the warranty.
It seems logical to me to look a little further to determine the cause of the problem. Depending on the situation, this remains your responsibility.
To find out, you have to do a little research and I am totally willing to offer my help and work together to find the cause.
You tell me to look in the manual or in the tutorial videos.
I already searched in the manual, watched all the tutorial videos but I found nothing regarding the error message "Defined logical button #XX exceeds permitted HID button (32)"
Please, can you tell me where to find this information in the manual or i the videos?
Depending on the results, it may be necessary for you to reproduce the problem, but we are not there yet.
First, is my procedure OK?
This may be due to a mistake on my part, it's possible and I hope, because it would be simpler than using the warranty or any other recourse!
Kind regards,
Stephane
**************************************************************************************
VKB FSC Europe , said 2 hours ago
Hi Stephane,
Please read my previous post.
If you want the device to work properly, reset to Default and use it as intended. If this does not work this way anymore it is the warranty case. If it does, all the experimentation is your responsibility.
We are not able to consult all our buyers on the results of their experimentations. We have no resources for that.
Best regards,
Valer.
**************************************************************************************
Stephane, said an hour ago
Valer,
I don't think that in a legal framework, the malfunction of the software associated with the hardware you sell is not your responsibility.
In short, I notice above all that following the disagreement I had with Anton, you decided to no longer help me at all. It's not very fair play on your part, I justified my annoyance and I think it was justified.
Even before that, I had made it clear that VKB did not want to delve too deeply into this problem of "Defined logical button #XX exceeds permitted HID button (32)".
If necessary, I will ask questions on the forums and speak to the community, you are not essential. But I will probably warn them of the derogatory attitude that you have towards your customers, it is an important detail in the act of purchasing!
I'm going to do the necessary tests and figure it out on my own.
Even if it means making use of the warranty because there are also laws and you cannot escape them!
I don't really need you but you would have saved me time, and you made me waste too much!!
And given your lamentable attitude, I prefer not to solicit you anymore.
A dissatisfied customer.
Bye
**************************************************************************************
VKB FSC Europe , said 25 minutes ago
Hi Stephane,
We know what is legal and what is not. I have described it already in my previous answer.
We are not obliged to provide any assistance as in your case. We offered to investigate, while our resources are very limited. You expressed your disgrace just because we did not treat you as most important person of the world to be placed above all other customers. That's OK. But now we just have no time anymore for that, and for arguing with you.
It is your best right to tell anybody anywhere what you think of us. But then please provide the whole conversation there, instead of stating "Oh I am so good, and they are so bad bad bad".
All of good luck and happy flying!
Yours,
Valer.
**************************************************************************************
Stephane, said 18 minutes ago
Ok, I'll take your word for it and post the entire discussion on your forum.
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Stephane, said 9 hours ago
And don't forget that I just asked you if my procedure was good, if I hadn't made a mistake and if you had documentation on the error code. That's all (see my first message)
This should have taken you 5 minutes.
“You expressed your disgrace just because we did not treat you as most important person of the world to be placed above all other customers”
Just take the time to read what customers write to you before disgracing them like you do.
Personally, I had time. On the other hand, you are very sensitive. Just read next time
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So !
I certainly didn't let myself be fooled but you have to keep in mind that I was just asking if my procedure was good and if there was any documentation on an error code. I find their reaction a little exaggerated even if I can understand.
If anyone has already encountered the problem with the error code "Defined logical button #XX exceeds permitted HID button (32)" I am interested in the explanations and solutions found
Thank you.
Stephane.