VKB-SIM

I've ordered a Gladiator NXT Premium last Saturday and the only email I've received so far is the "order has been received" email". I am aware of the delays but it has been almost a week and VKB have stated that it should take approximately a week. Do I need to wait for another email or will it arrive without other emails being sent? Can I track it if I bought it before signing up?

I can understand the frustration, however, the latest news on the main EU site states that since coming back from the break they're running a week behind, I also received an email stating that staff illnesses had exacerbated that.

It also stated that if you ordered last weekend then your order would ship this coming Monday or Tuesday.

I wouldn't think its a big operation in the EU, more of a family type operation, so any staffing issues will have a greater impact.

Out of interest, why didn't you set up an account, is it because, similarly, you didn't receive the 'validation' email? I think the site needs some work, it's WordPress, so shouldn't be too difficult to fix.

Hope this helps and puts your mind at rest while you wait a reply from VKB.

UPS just sent me an email. Should arrive Wednesday.

Well, shipping may be more than a week. I bit the bullet and ordered on March.28 morning, and it is still "processing".
But I'm glad that VKB has business, so likely they will still be around for a while.

https://flightsimcontrols.com/2023/03/3 ... -extended/

The waiting is the hardest part...

SunshadeCat wrote:Well, shipping may be more than a week. I bit the bullet and ordered on March.28 morning, and it is still "processing".
But I'm glad that VKB has business, so likely they will still be around for a while.

Don't get your hopes up, also ordered on the 28th, for some unkown reason my order was cancelled last night, but also received a UPS notification. Website still says in stock.

Edit : Received a paypal full refund. Placed another order, guess I will have to wait another week for any info on the new order.

Very odd? No other communication given?

I placed mine on the 31st, still states 'processing', but I had informed Eduard of the items I was after and no indication was made that these were not in stock, so keeping my fingers crossed it all goes smoothly.

I understand that, when short staffed or overwhelmed with orders, that communication suffers. However, I can't help suggesting that, at such times, more frequent news posts, even if simply to state the current situation (we're working through, we're around [x] days behind) would help settle customers minds.

Although, if it was a toss up between processing orders and posting updates if super-short-staffed, I would opt for the former. Best wishes with the new order.

Ignore my comment, I never noticed I had a double order since it didn't appear in my orders, and they just cancelled the duplicate order. So My bad !

Good news then! No one wants to pay twice. Hopefully, they'll be in your hands soon then and all the waiting will have been worth it

Greetings! I ordered on the 31st of March, so it's been about a week for me too. Any updates on how the backlog is doing? Can I reasonably expect my order to beshipped soon?

I don't think we're likely to get a reply at the moment, Friday through to Monday is a holiday for the UK and the Netherlands.

If it is any consolation, I've not had any indication yet either (not that I've been checking ) - but from more recent purchases it looks to be taking 8 - 10 days rather than 7, give or take a weekend and a religious holiday.

That's the problem with niche products! The patience it takes getting them. Competitors are quoting six to eight weeks!

That's fair. It's a holiday in my country too. Hope to hear something next week!

hope you have better luck than me with delivery, UPS have sent me emails saying they have tried to deliver and no one was at home even though on all 3 times i have been at home looking out for them. Still trying to get them to deliver they have been fobbing me off all day

For me it has been approx 11-12 business days. But now i need to wait until weekend to try them
Maybe until you get them you can plan your button mappings. I will try to use the configurator software to at least half of its potential, since we are paying for a fancy-pants microchip too.
Patience, fellow Grasshoppers.