VKB-SIM

Hi,

I've been trying to get a replacement for the Gunfighter Mk3 base as it hasn't been tapped and therefore I can't screw it into the baseplate or any mounts. I sent the EU seller an email on the day of receiving the item (20/03/2023) and also created a support ticket when the website was available again (24/03/2023), however I haven't heard anything back from them. I understand that the seller was away for a spring break.

I would rather get a replacement than return all the items I received but it is frustrating after spending a decent amount of money for a product to arrive and not be useable.

The ticket is #10173

Any help is appreciated.
Thanks.

Wait a bit please, they're working through the backlog.

Thanks for the update.

Any chance someone could get in contact with the EU seller? I've been saddled with a product for two weeks that I can't use and nobody has even looked at the ticket yet.

Thanks.

EDIT
Support has finally responded to the ticket. Thanks.

Hi ... new to the forum ... quick question, how do i raise a ticket? ... like Ulaid i'm in a position where i haven't been able to use the joystick since i got it... i misplaced the bag of extras, spare springs etc ... so unable to attach base plate without the 4 screws ... so can't mount the stick on my bracket ... Gladiator NXT EVO is my model ... alan

Please get in touch with your local rep through their website.

afraid you'll have to spoon-feed me on this ... how do i know who is my local rep ... i'm in UK ??

I believe over at the link. Not sure if there is a separate ticketing system available from the account page over there.
https://www.vkbcontrollers.co.uk/pages/contact

Happy to report my missing bits have turned up ... akstirling

Excellent

Oh, you're lucky.

I still got no answer to my Ticket since 2 months...

Ticket number please @Escapetaxi.

Hello, fallout.

It is #1966.

Thank you.

Hello, kind of the same for me, I opened a ticket about my issue, and after 1 or 2 days got an answer, that they would try to look for the best solution for my case but never heard from them for more than 2 months now. My ticket is #11664.

Sorry about that, I'll remind the local rep about it right away.