Support Ticket Limbo

[Ulaid]

Hi,

I've been trying to get a replacement for the Gunfighter Mk3 base as it hasn't been tapped and therefore I can't screw it into the baseplate or any mounts. I sent the EU seller an email on the day of receiving the item (20/03/2023) and also created a support ticket when the website was available again (24/03/2023), however I haven't heard anything back from them. I understand that the seller was away for a spring break.

I would rather get a replacement than return all the items I received but it is frustrating after spending a decent amount of money for a product to arrive and not be useable.

The ticket is #10173

Any help is appreciated.
Thanks.

[fallout9]

Wait a bit please, they're working through the backlog.

[Ulaid]

Thanks for the update.

[Ulaid]

Any chance someone could get in contact with the EU seller? I've been saddled with a product for two weeks that I can't use and nobody has even looked at the ticket yet.

Thanks.

EDIT
Support has finally responded to the ticket. Thanks.

[akstirling]

Hi ... new to the forum ... quick question, how do i raise a ticket? ... like Ulaid i'm in a position where i haven't been able to use the joystick since i got it... i misplaced the bag of extras, spare springs etc ... so unable to attach base plate without the 4 screws ... so can't mount the stick on my bracket ... Gladiator NXT EVO is my model ... alan

[fallout9]

Please get in touch with your local rep through their website.

[akstirling]

afraid you'll have to spoon-feed me on this ... how do i know who is my local rep ... i'm in UK ??

[DeadWalking]

I believe over at the link. Not sure if there is a separate ticketing system available from the account page over there.
https://www.vkbcontrollers.co.uk/pages/contact

[akstirling]

Happy to report my missing bits have turned up ... akstirling

[DeadWalking]

Excellent

[Escapetaxi]

Oh, you're lucky.

I still got no answer to my Ticket since 2 months...

[fallout9]

Ticket number please @Escapetaxi.

[Escapetaxi]

Hello, fallout.

It is #1966.

Thank you.

[mimamema]

Hello, kind of the same for me, I opened a ticket about my issue, and after 1 or 2 days got an answer, that they would try to look for the best solution for my case but never heard from them for more than 2 months now. My ticket is #11664.

[fallout9]

Sorry about that, I'll remind the local rep about it right away.