Returns ticket still outstanding after 10 days

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Stratix
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Returns ticket still outstanding after 10 days

Postby Stratix » Sat Dec 03, 2022 0:04

Hello,

Is support overloaded at the moment? I made an accidental order that I need to return, and opened ticket #9332 regarding Order 29381.

It's been 10 days and I haven't been responded to, I emailed a few days ago but I didn't hear back from that either.

I am concerned I am going to miss the returns window.

If someone could check this for me it would be much appreciated.

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fallout9
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Re: Returns ticket still outstanding after 10 days

Postby fallout9 » Sat Dec 03, 2022 3:41

Sorry for the delay, but no worries about the return - if you've filled up for return in time, then you'll get your money back guaranteed.
Thank you for providing your ticket number, I'll remind the vendor about it.

Stratix
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Re: Returns ticket still outstanding after 10 days

Postby Stratix » Sun Dec 11, 2022 19:45

Thank you for your help, although unfortunately I have still not heard back. Is there likely to be a problem?

All I am hoping for is a confirmation that my return will be expected, and an address to send it to.


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