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Support Tickets and Repairs

Posted: Thu Oct 27, 2022 16:13
by SPITP51
Hi!
My recently out-of-the-box VKB Gladiator has a problem described in this forum post: viewtopic.php?t=6783. I have submitted a Support Ticket 2 days ago, but I have some questions about possible repairs. If the base is required to be sent to VKB, do I have to pay for shipping there and back? If it'll take me almost 50$ for a repair I will seriously consider living with this problem, unless it is something user-fixable, but I don't know.

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 16:24
by Ron61
Perhaps you can fix it yourself.
IMG_4116.jpg

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 16:35
by SPITP51
It would be great if possible, but what if I break something?

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 16:45
by Ron61
Will send another plate, pay shipping.

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 16:55
by SPITP51
Alright, I have succesfully disassembled the joystick and taken the gimball out. I presume I have to sand down the part of dust cover that interferes with the gimball?

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 16:58
by SPITP51
Oh shit, they weren't lying about your customer support, you really are great. I will post an update after the dust cover correction attempt. Thanks for your help.

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 17:00
by Ron61
Grind - no, cut - yes :).

Re: Support Tickets and Repairs

Posted: Thu Oct 27, 2022 22:13
by SPITP51
Thank you so, so much - it works perfectly now.