Wrong base

Moderator: AdminGroup

MrNice
Posts: 4
Joined: Thu Sep 22, 2022 15:57

Wrong base

Postby MrNice » Thu Sep 22, 2022 16:04

Hi, I sent already "contact forms" but I didnt receive any ticket number so I would like to ask here.

I just received my order from #28094 from 6th of September containing standard Left and standard right sticks.

When I ordered it was EVO space combat because the old once are out of production.

I received 2 sticks Right and Left and 2 bases, right base is EVO which has dry clutch and can be adjusted, but the left base is NOT EVO and has no dry clutch so its the old one.
How this issue can be sorted ?
Can you replace my left side base with an EVO base ?
I will keep this one until you send the right base ?

Thank you!

User avatar
fallout9
Posts: 5160
Joined: Wed Oct 03, 2018 20:37
Has thanked: 207 times
Been thanked: 1217 times

Re: Wrong base

Postby fallout9 » Thu Sep 22, 2022 19:56

You'll definitely get the new base! But first, which store did you ordered from?

MrNice
Posts: 4
Joined: Thu Sep 22, 2022 15:57

Re: Wrong base

Postby MrNice » Thu Sep 22, 2022 20:09

I realised after I posted that I should post on Europe forum, I m sorry for my mistake! Would you be kind to move the post there or I need to make another one there ? Thank you!

User avatar
fallout9
Posts: 5160
Joined: Wed Oct 03, 2018 20:37
Has thanked: 207 times
Been thanked: 1217 times

Re: Wrong base

Postby fallout9 » Thu Sep 22, 2022 20:20

Done; also, local rep informed.

MrNice
Posts: 4
Joined: Thu Sep 22, 2022 15:57

Re: Wrong base

Postby MrNice » Thu Sep 22, 2022 20:30

Thank you so much, I really appreciate your help. Have a good week! O7

MrNice
Posts: 4
Joined: Thu Sep 22, 2022 15:57

Re: Wrong base

Postby MrNice » Sun Oct 02, 2022 19:56

Can anyone here answer my ticket? I m waiting for more than 10 days. I provided the pictures you wanted, but nobody it's answering...Thank you!

User avatar
Eduard VKB FSC
Posts: 680
Joined: Sat Oct 10, 2015 13:39
Has thanked: 213 times
Been thanked: 281 times

Re: Wrong base

Postby Eduard VKB FSC » Thu Oct 06, 2022 9:59

Hi MrNice,
We are in touch via ticketing system already.

Just for people who is watching this thread - we shipped by mistake one NXT base instead of EVO. In this case we offer either replacement the base, 50% discount (if NXT base suits the customer) or free "NXT to EVO" upgrade set.

Anyway that issue will be resolved.
VKB store in Europe - http://flightsimcontrols.com


Return to “VKB FSC Europe”

Who is online

Users browsing this forum: No registered users and 19 guests