Horror support of VKB Europe - No answer since one month!

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TG67
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Horror support of VKB Europe - No answer since one month!

Postby TG67 » Wed Aug 10, 2022 6:58

I don't know what to do anymore. I have asked a simple question to VKB support by email to vkb@flightsimcontrols.com on 17.07., 19.07., 24.07., 01.08. and most recently on 07.08... and I just can't get an answer.

Once there was one response on 28.07. I became an email that I get an answer later that day. But apparently, no answer.

What kind of unprofessional store is this?
Why do so many recommend the products of VKB?

All I wanted to know is, what dimensions has the Gladiator NXT EVO "Space Combat Edition"?
Height? Baseplate?

Maybe this question is too difficult?
Maybe I will get an answer here...?
Or should I rather save further trouble and not buy anything from VKB?
What is your experience with the support?

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fallout9
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Re: Horror support of VKB Europe - No answer since one month!

Postby fallout9 » Wed Aug 10, 2022 7:29

Sorry to hear about these issues, I'll try to cover your needs: the EVO base plate is 18.8mm long and 14.8mm wide. The base height is 60mm and the whole joystick height is 240mm.
Let me know if you'd have other questions.

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Re: Horror support of VKB Europe - No answer since one month!

Postby TG67 » Wed Aug 10, 2022 9:57

Thanks, "whole joystick height is 240mm" means from baseplate bottom to the top of the joystick?

Do you ship with DHL?

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fallout9
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Re: Horror support of VKB Europe - No answer since one month!

Postby fallout9 » Wed Aug 10, 2022 10:08

Yes and yes (you'll be able to chose the courier at checkout).

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Re: Horror support of VKB Europe - No answer since one month!

Postby TG67 » Wed Aug 10, 2022 15:47

Will there be this year a discount coupon available at Blackfriday like last year or any other discount offer?

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Re: Horror support of VKB Europe - No answer since one month!

Postby fallout9 » Wed Aug 10, 2022 18:48

Too early to speak about Black Friday, but we have a 5% discount promotion running through our Star Citizen partners on Twitch these days.

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Re: Horror support of VKB Europe - No answer since one month!

Postby TG67 » Thu Aug 11, 2022 0:11

Which partner? Link? Code?

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fallout9
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Re: Horror support of VKB Europe - No answer since one month!

Postby fallout9 » Thu Aug 11, 2022 2:33

You were supposed to find that yourself :) but if you're in a rush you could use this code: xero for a 5% discount.

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1sascha
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Re: Horror support of VKB Europe - No answer since one month!

Postby 1sascha » Wed Aug 31, 2022 12:59

TG67 wrote:Thanks, "whole joystick height is 240mm" means from baseplate bottom to the top of the joystick?



Since I've just taken some measurements anyway.. :

My Evo KG-12, mounted to the UCM-GL deskmount is just over 24 cm from the GL adapter-plate to the highest point of the KG-12 grip (the hinges for the flip-over trigger). It's probably just under 24cm from the adapter-plate to the top cannon-button.


S.


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