I don't know what to do anymore. I have asked a simple question to VKB support by email to vkb@flightsimcontrols.com on 17.07., 19.07., 24.07., 01.08. and most recently on 07.08... and I just can't get an answer.
Once there was one response on 28.07. I became an email that I get an answer later that day. But apparently, no answer.
What kind of unprofessional store is this?
Why do so many recommend the products of VKB?
All I wanted to know is, what dimensions has the Gladiator NXT EVO "Space Combat Edition"?
Height? Baseplate?
Maybe this question is too difficult?
Maybe I will get an answer here...?
Or should I rather save further trouble and not buy anything from VKB?
What is your experience with the support?
Horror support of VKB Europe - No answer since one month!
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- fallout9
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Re: Horror support of VKB Europe - No answer since one month!
Sorry to hear about these issues, I'll try to cover your needs: the EVO base plate is 18.8mm long and 14.8mm wide. The base height is 60mm and the whole joystick height is 240mm.
Let me know if you'd have other questions.
Let me know if you'd have other questions.
Re: Horror support of VKB Europe - No answer since one month!
Thanks, "whole joystick height is 240mm" means from baseplate bottom to the top of the joystick?
Do you ship with DHL?
Do you ship with DHL?
- fallout9
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Re: Horror support of VKB Europe - No answer since one month!
Yes and yes (you'll be able to chose the courier at checkout).
Re: Horror support of VKB Europe - No answer since one month!
Will there be this year a discount coupon available at Blackfriday like last year or any other discount offer?
- fallout9
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Re: Horror support of VKB Europe - No answer since one month!
Too early to speak about Black Friday, but we have a 5% discount promotion running through our Star Citizen partners on Twitch these days.
- fallout9
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Re: Horror support of VKB Europe - No answer since one month!
You were supposed to find that yourself but if you're in a rush you could use this code: xero for a 5% discount.
- 1sascha
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Re: Horror support of VKB Europe - No answer since one month!
TG67 wrote:Thanks, "whole joystick height is 240mm" means from baseplate bottom to the top of the joystick?
Since I've just taken some measurements anyway.. :
My Evo KG-12, mounted to the UCM-GL deskmount is just over 24 cm from the GL adapter-plate to the highest point of the KG-12 grip (the hinges for the flip-over trigger). It's probably just under 24cm from the adapter-plate to the top cannon-button.
S.
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