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Issues RESOLVED
Posted: Fri Jun 17, 2022 11:50
by Quentin
Hi it's been almost two week now that I bought a gunfighter base with an adaptator for the kosmosima grip from a gladiator evo> That specific adaptator isn't working then I can't use the stick at all ! Since no one is respnding my ticket what am i supposed to do with something that doesn't work that I paid almost 400 eur???
So please provide me a solution ASAP or I'll ask for a refund for everything.
Moreover THQ is also an issue and doesnt work with gladiator base so DO SOMETHING at least for my gunfighter base I spent to much money for something that is broke before using it...........
edit: someone told me that the piece would be sent and after another week of waiting still nothing... here's some piece of advice
DO NOT COUNT ON THEM AFTER THE SELLING.
Re: Ticket #8001 and #7993
Posted: Mon Jun 20, 2022 16:58
by Quentin
Still no answer...
Does it mean you don't have time or you don't care? it's been now more than 3 weeks and I can't still use my joystick ........ Here is the link of the piece that has issue..
https://flightsimcontrols.com/product/s ... rsion-kit/it the one for the right hand gladiator TO Gunfighter
Any update?
Posted: Mon Jun 27, 2022 18:25
by Quentin
Hi,
After three weeks I got an answer from my tickets. Here's the answer :
Le mar. 21 juin 2022 à 19:04, VKB FSC Europe <support@vkbfsceurope.freshdesk.com> a écrit :
Dear Quentin,
There is a new comment on your ticket. You can view your ticket by visiting
https://vkbfsceurope.freshdesk.com/help ... ckets/8115 You can also reply to this email to add your comment.
Ticket comment
Eduard VKB FSC –
Sorry for delay with my answer. The replacement cable will be sent today. It should arrive in couple of days. It might be that springled pins do not put enough pressure on the contact pads in the base.
Sincerely,
VKB FSC Europe Support Team
I'm still waiting and haven't received anything. CAN YOU PLEASE STOP MESSING AROUND? And tell the truth or at least stick to whatever you have said...
I can't believe it xD
Posted: Mon Jun 27, 2022 21:52
by Quentin
Re: Board warning issued
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Quote message
Sent: Mon Jun 27, 2022 18:49
From: fallout9
Recipient: Quentin
You complain that you've been waiting for an answer for 3 weeks, but when I asked you what's your problem it took you a week to respond. And still accusing me of lying??? WTF lies I've been telling you? Are you in full control of your train of thoughts?
If you've just posted your issue on the forum (or make a quick research on our YT channel) instead of all that bs I would've helped you sooner: check these 2 videos to see how to mount your grip:
https://youtu.be/xRVab9Hq40Y?t=656 (timestamp),
https://youtu.be/ac3Jmaw17jE. The idea is to press a bit on the grip while tightening the fastener, so the pins inside the grip would make contact with the pads on the base.
From now on please don't message me anymore; post your issues on the forum, in a single thread and I guarantee you'll get them answered in a timely manner.
Top
Well this is the answer I recieved today. I'm sorry that you complain about a week but I waited 3 before anyone answer something to my tickets. In three week I had time to watch all your youtube video about that to find out that it was something internally to the piece
https://flightsimcontrols.com/product/s ... rsion-kit/ ( SGC TO GUNFIGHTER)
So What now?
Re: Any update?
Posted: Mon Jun 27, 2022 22:26
by fallout9
Let me make something clear for you: I don't have access to your info or to your orders; I am not in EU, I'm in Canada. I have no idea about your current or past correspondence with the local vendor. If you want to get help, post clearly what product you have and what issues you've encountered. If you don't know how to do that, take a look at the Technical Support forum and hopefully you could come with something that we could work on.
Re: Any update?
Posted: Mon Jun 27, 2022 23:47
by Eduard VKB FSC
Hello Quentin,
Your replacement cable with connector was sent to you last week. It should arrive to you these days. If it is not arrived within couple of days, we will re-ship it again.
Re: Any update?
Posted: Tue Jun 28, 2022 1:54
by Quentin
Thank you !
Re: Any update?
Posted: Tue Jun 28, 2022 1:56
by Quentin
Fallout you're not helping here then sorry