Page 1 of 1
Cancellation of order #25489 - Ticket #8039
Posted: Fri Jun 17, 2022 1:43
by Viktor-9
Hi there,
I put in a ticket (#8039) requesting to cancel my order (#25489) on 15/06/2022, due to a change in my current circumstances, yet I have just received an email today (16/06/2022) from UPS with the tracking information for my order & an estimated delivery date of 20/06/2022. I still wish to cancel the order, so a little help would be appreciated!
Regards,
Ben
Re: Cancellation of order #25489 - Ticket #8039
Posted: Fri Jun 17, 2022 18:55
by Viktor-9
And now I have just received an email to inform me that my order has been completed, with absolutely no idea if anyone has even seen the support ticket requesting cancellation of the order.
Re: Cancellation of order #25489 - Ticket #8039
Posted: Fri Jun 17, 2022 23:06
by Eduard VKB FSC
Hello Viktor-9,
No worries, we missed your ticket unfortunately. We will arrange cancellation for you.
Re: Cancellation of order #25489 - Ticket #8039
Posted: Mon Jul 11, 2022 11:30
by Viktor-9
Good Morning,
I have sent an email requesting an update, along with 2 further replies on my support ticket requesting an update on when I will receive a refund for the cancelled order. I have received the proof of delivery from UPS indicating that the order arrived with you on 08/07/2022, but I have not had any responses to my request for an update so far.
Regards,
Ben
Re: Cancellation of order #25489 - Ticket #8039
Posted: Thu Jul 14, 2022 20:40
by Eduard VKB FSC
Hi Victor-9,
The order is returned back now and we have refunded it. Sorry for inconvenience. Returning always takes longer unfortunately.