What do I have to do to contact VKB re return?

Moderator: AdminGroup

igmack
Posts: 7
Joined: Sun Feb 28, 2021 12:57
Been thanked: 1 time

What do I have to do to contact VKB re return?

Postby igmack » Mon May 23, 2022 11:53

I am trying to return an order I received from VKB last Thursday and I am failing miserably in getting a response.

I raised a support ticket on Thursday but got no reply, and then I filled in the contact form as suggested on the web site and also got no reply.

What should I be doing here?

vader_hans
Posts: 4
Joined: Wed May 18, 2022 12:29
Been thanked: 4 times

Re: What do I have to do to contact VKB re return?

Postby vader_hans » Mon May 23, 2022 17:57

Just give them some time, they dont have a huge service Staff.
They will get in touch with you

igmack
Posts: 7
Joined: Sun Feb 28, 2021 12:57
Been thanked: 1 time

Re: What do I have to do to contact VKB re return?

Postby igmack » Mon May 23, 2022 17:59

Ok, thanks. I’ll leave it for a couple of days. But, there is a time limit on returns!

raycarys
Posts: 2
Joined: Mon May 23, 2022 21:21

Re: What do I have to do to contact VKB re return?

Postby raycarys » Mon May 23, 2022 21:49

They do have a very "limited" staff in dealing with tickets. Even my parcel is missing somewhere for a month. VKB does not care, no one helps me in investigating the parcel.

igmack
Posts: 7
Joined: Sun Feb 28, 2021 12:57
Been thanked: 1 time

Re: What do I have to do to contact VKB re return?

Postby igmack » Mon May 23, 2022 22:38

I can't say that this is inspiring me to buy products from VKB in the future.

User avatar
Eduard VKB FSC
Posts: 680
Joined: Sat Oct 10, 2015 13:39
Has thanked: 213 times
Been thanked: 281 times

Re: What do I have to do to contact VKB re return?

Postby Eduard VKB FSC » Wed May 25, 2022 0:55

igmack wrote:Ok, thanks. I’ll leave it for a couple of days. But, there is a time limit on returns!

Hi igmack,
No worries, as soon as you send us your wish to return and it is within two weeks since you received your parcel, it is fine. If you can let me know your ticket number, I will check.
VKB store in Europe - http://flightsimcontrols.com

igmack
Posts: 7
Joined: Sun Feb 28, 2021 12:57
Been thanked: 1 time

Re: What do I have to do to contact VKB re return?

Postby igmack » Wed May 25, 2022 2:13

Thank you.
I got a response today on the support ticket, so it’s all packed up and ready to be posted back to you later today!


Return to “VKB FSC Europe”

Who is online

Users browsing this forum: Delta and 18 guests