I am trying to return an order I received from VKB last Thursday and I am failing miserably in getting a response.
I raised a support ticket on Thursday but got no reply, and then I filled in the contact form as suggested on the web site and also got no reply.
What should I be doing here?
What do I have to do to contact VKB re return?
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Re: What do I have to do to contact VKB re return?
Just give them some time, they dont have a huge service Staff.
They will get in touch with you
They will get in touch with you
Re: What do I have to do to contact VKB re return?
Ok, thanks. I’ll leave it for a couple of days. But, there is a time limit on returns!
Re: What do I have to do to contact VKB re return?
They do have a very "limited" staff in dealing with tickets. Even my parcel is missing somewhere for a month. VKB does not care, no one helps me in investigating the parcel.
Re: What do I have to do to contact VKB re return?
I can't say that this is inspiring me to buy products from VKB in the future.
- Eduard VKB FSC
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Re: What do I have to do to contact VKB re return?
igmack wrote:Ok, thanks. I’ll leave it for a couple of days. But, there is a time limit on returns!
Hi igmack,
No worries, as soon as you send us your wish to return and it is within two weeks since you received your parcel, it is fine. If you can let me know your ticket number, I will check.
VKB store in Europe - http://flightsimcontrols.com
Re: What do I have to do to contact VKB re return?
Thank you.
I got a response today on the support ticket, so it’s all packed up and ready to be posted back to you later today!
I got a response today on the support ticket, so it’s all packed up and ready to be posted back to you later today!
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