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Order issues

Posted: Thu May 19, 2022 19:53
by Simon
Good evening,

I placed an order for the vkb evo, I have an order number and an invoice. I went onto my account to check when it will arrive, but it says you have no order?

Any advice please
Simon.

Re: Order issues

Posted: Fri May 20, 2022 23:57
by Eduard VKB FSC
Hello Simon,
It could happen if you didn't create an account when the order is created. If the account is created after that, the order has to be linked manually. Please, let me know your order number and I will check.

Re: Order issues

Posted: Sun May 22, 2022 22:47
by Simon
Thankyou so much,

Here are the details :

Order #25232] (May 13, 2022)

Kind regards
Simon.

Re: Order issues

Posted: Wed May 25, 2022 1:14
by Eduard VKB FSC
Hello Simon,
It is now linked :-)