Stronghold table screw too tight, can't disassembly

[An4lyt1c]

Hi,

I bought some stronghold kits year and a half ago, they worked well. Except one of them,
the screw that is used to secure to the table, is too tight and I can not disassembly.
It has a little travel but not enought to put it out.
At the beginning I thought that with time it would loose but is not the case. How can I solve this ?

On the other hand, and this happens with all the screws, when I tight and loos them they drops some metal particles,
is this normal ?

I am putting some photos of the part.
https://drive.google.com/file/d/1vrctbwuZoDNO-0XRiWdsVMkgwtnVkcWO/view?usp=sharing
https://drive.google.com/file/d/1SA8G82ZrE0MBUZYIyiIXWHbVPOmpiqSa/view?usp=sharing
https://drive.google.com/file/d/16-_TB9y6Z4fjCaHHoM8TkdS5E6tkWx1r/view?usp=sharing

Thanks.

[fallout9]

Try a bit of lubricant on those screws and let it work through the tight gaps a few hours.
Metal shards should be just some machining residue, just clean them up.

[An4lyt1c]

Hi, I tried with "3 en 1" a lubricant from Spain and I was able to unscrew. After disassembling
the screws I saw the source of resistance, the screw has a manufacturer defect. I link a video
showing the screw with a healthy one, and with the defective. Also some photos.

Photos:
https://drive.google.com/file/d/1FAKvG51UWvH96WkfF-b0PaXk15vvekju/view?usp=sharing
https://drive.google.com/file/d/1aHgmAqgc3C4Kag64O6MmL-dAsLqPQ6hy/view?usp=sharing
https://drive.google.com/file/d/1dV-WWo6XVVz2AfpqLwE6xIzdaLsa5gt3/view?usp=sharing
https://drive.google.com/file/d/1kTte0jD-se9geDWiaS9PjXi34x7IsEXp/view?usp=sharing
https://drive.google.com/file/d/1rEhXUR9Vmr1v8ghBHI7-BssS_FQqXbxD/view?usp=sharing
https://drive.google.com/file/d/1sATbda_-loZKb_C-db35EDUq9oge3g-U/view?usp=sharing
https://drive.google.com/file/d/1vUPm__2klJp8Xew3bsjte9tm4f4PltvK/view?usp=sharing

Video
https://drive.google.com/file/d/1WeOceAI-a7lZSJkQj7OebJukrMJLDK2K/view?usp=sharing

[fallout9]

Get in touch with the vendor please for a replacement.

[An4lyt1c]

Ok, I have contacted flightsimcontrols.com and redirected to this conversation for the information. Thank you.

[An4lyt1c]

Hi, 15 days ago Eduard VKB FSC answered me saying that
"Sorry to hear that there is an issue.

Yes, we will send you the replacement screw like the one you mentioned on your picture"

I have replied him how is the process of sendind the screw going, and I haven`t got
an answer. Im writing here again hoping that someone can reach him to resolve this
issue.

[fallout9]

Moved to EU section.

[An4lyt1c]

Thanks. The ticket number is #7531 Stronghold table screw deffective - Order 12327

[An4lyt1c]

Hi,

Reporting back, VKB Europe has sent me another screw and now is working great.
Thanks for the support.

[fallout9]

Thank you for the update and for your patience!