Order 24498 - Status?

[Hez]

Hello dear VKB Europe Team,
I‘ve been wondering about my order. It’s been 3 weeks or so since I ordered and nobody is responding to my tickets.

Best regards and happy late Easter

[Eduard VKB FSC]

Hello Hez,

Actually I did responded to your ticket. I understand that you prefer to have more often update on the status but it is too many similar requests from the other customers plus regular support questions. We extended our team capacity but still not sufficient. Hopefully the logistics will be improved soon.

The situation is the same as for everyone else who placed an order for EVO products. We are still awaiting for delivery from Fedex. It is expected for today then we will start shipping.

[Hez]

Hello Eduard,

my apologies for my impatience, the ticket just said open for me hence why I was so confused. I completely understand your situation with your staff and the amount of work load, I would like to apologise once again and thank you for being so patient with me in particular.

I see, I just wanted to know if it is in this weekly delivery of if si have to wait for another week.

Thanks!

[Eduard VKB FSC]

Hello Hez,

No worries, I fully understand your concern. We have got an additional agent to update our customers now. But so far the amount of pending orders is growing while we are waiting for FEDEX delivery... very unpleasant situation actually. Sorry for keeping you waiting. Hopefully it arrives today so we could deliver all orders today which are waiting from March.

[Hez]

Hello Eduard,

my order status changed from Processing to Completed. Does that mean it is being shipped now?

Best regards

[Eduard VKB FSC]

Hi Hez,

Yes, it is shipped. You should be able to monitor the progress via the tracking link.