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Order #24511

Posted: Fri Apr 01, 2022 16:05
by dougieC
I appreciate I only ordered this yesterday, and please ignore the 2 emails today I still want this order fulfilled thanks. Sorry about that.

Anyway, just to manage my own expectations, was wondering when you would expect this order to ship?

Many thanks :D
Dougie

Re: Order #24511

Posted: Wed Apr 06, 2022 21:58
by Eduard VKB FSC
Hi Dougie,
Thanks for the purchase. I replied via email some time ago but just would like to confirm that currently expect to ship your order next week but it depends on Fedex peformance which is not that great as before :-(

Re: Order #24511

Posted: Fri Apr 08, 2022 19:47
by okopanja
#24512 here, does this mean you ship from china, or from Netherland to destination?

Re: Order #24511

Posted: Tue Apr 12, 2022 1:05
by Eduard VKB FSC
Hi okopanja,

We get the batch with EVO in the Netherlands first (delivered to us via express mail), then we dispatch individual orders.

Re: Order #24511

Posted: Thu Apr 14, 2022 14:10
by dougieC
Hi Eduard, thanks for the reply

On Monday I received notification from UPS that the 'Shipper created a label, UPS has not received the package yet' which I presume means the delivery request has been placed with them.

However as of today they are still saying 'UPS has not received the package yet'

Is this normal?

Re: Order #24511

Posted: Fri Apr 15, 2022 15:50
by okopanja
Same here...
I hope next week

Re: Order #24511

Posted: Sat Apr 16, 2022 14:38
by shuffleQ
I ordered two weeks ago and still haven't received anything from UPS or VKB unfortunately

Re: Order #24511

Posted: Sun Apr 17, 2022 1:07
by okopanja
Hi Eduard, #24512: I can see the UPS tracking number. Sorry for not replying earlier...

Re: Order #24511

Posted: Mon Apr 18, 2022 12:26
by Eduard VKB FSC
Hi guys,

It takes a bit more than two weeks now as the batch was expected to arrive last week but it didn't happen.

Now it is confirmed for arrival this week. If you receive an email from UPS with the tracking number, it will be shipped as soon as the batch is delivered (in few days)