Status of order #24354

[finoli]

That's amazing news! I hope I'm one of the lucky few to have my order shipped tomorrow (order #24302 if Eduard want's to confirm or crush my hopes )
As always thank you for the great communication!

/Elias

[okopanja]

I have some good news. Actually we will start shipping tomorrow. Fedex suprisingly delivered the third batch today while the second one is still on it's way.
So part of the third batch will be shipped tomorrow, the remaining orders will be shipped on Monday. The orders are shipped based on the order number (first placed, first shipped)

Which batch is #24512?

[RedVonHammer]

I have a 2 part inquiry, it's a 50/50 gripe, first off I have to inquire about #24465.
It showed item (Warthog adapter) in stock, and email from you confirmed processing as completed soon after order was made.
And that email specifically stated "Thanks for shopping with us. Your order has been shipped. The tracking information is provided in a separate email."
That email never came, "ok" I thought, "slight oversight I'm sure" knowing how quick you are to respond here on the forums I'm dead certain that problem will get solved.

The other gripe is related to that issue:
I opened support ticket (2 days ago) = Not answered, asked on email (2 days ago) = Not answered.
Again I'm dead certain you have the tracking # on hand, I'm sure it's a small oversight, but, why bother with a support ticket function or indeed email if you don't have eyes on it?
I used email & support ticket in hopes I wouldn't have to recover password for the forums, that has since been recovered (obviously) and saved elsewhere, and fair enough that's on me but I shouldn't have to use forums for quick expedition on logistical issues, isn't that why you have support ticket feature & email?
The forums are great, don't get me wrong, and you're present, that's a good thing, not detracting from that, A+.
BUT, was hoping not having to use forums unless #1 my stick burned to a crisp, or #2 I can help someone having the same problems I've had (A design flaw in X-axis sensor wires placement, causing X-axis spikes, re-route X-axis wires underneath gimbal to fix).

[RedVonHammer]

I said

I'm dead certain that problem will get solved.

because it will get solved.
.... Riiight?

[tomdemars]

Hi,
I just would like to know when my order will be sent.

Thank you for your response,and apologies for my english

[Eduard VKB FSC]

Hi RedVonHammer,

I answered your inquiry. Yes, the tracking wasn't sent initially. Sorry for the delay.

Hi tomdemars,

The current waiting time is two weeks. We do not have your items yet but hopefully the batch with your items will arrive this week so we would be able to ship your order soon after.

[Slagathor]

Something strange is happening with my order. UPS sent me an email with a tracking number on April 10th that doesn't work in his own website, but it works in parcelsapp.com. When I put the tracking number it says "The sender created a label; UPS has not received the package yet." So it seems that VKB has not sent ANYTHING YET. Could you help me to understand what's going on please?

[Schlurps]

Am in the exact same situation. Please tell us what's going on, I'm freaking out a bit...

[Eduard VKB FSC]

Hi guys, I don't know your order numbers but most likely we have prepared the labels for you already. But Fedex is still delaying the shipment to us so we can't ship your items. It took three weeks already to deliver the batch to us. Normally it takes 4-5 days (before COVID). Now it is really unpredictable. They confirmed delivery this week. Hopefully it'll take place very soon then we will dispatch your orders immediately. When the orders marked as "Completed" on our website, soon the tracking will start working.

[Slagathor]

Thank you Eduard. My order Number is #24354, the origin of this thread

[Eduard VKB FSC]

Hello Slagathor,

I see now Your order has the highest priority and will be shipped immediately as soon as the next batch arrives. We are currently awaiting for two batches to arrive this week.