My Order and service...

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redcap
Posts: 2
Joined: Mon Mar 07, 2022 8:56

My Order and service...

Postby redcap » Mon Mar 07, 2022 9:13

Greetings,
at 26.2.22, i ordered 2x NXT Standart (l+r) and one Omni Throttle Adapter l. (#23801)
few days later, i heard about those NXT EVOS coming out und wrote a ticket (#7032) to ask:

"Hi, at THIS moment, i've seen, that there is a new Gladiator NXT EVO coming out. So here is my Question: Is it possible to change my Order from 2x Gladiator NXT Standart l+r 1x NXT Omni l to 2x Gladiator NXT EVO Standart l+r 1x NXT Omni l ??? i will also pay the difference, if there is one. greetings..."

Now yesterday i received an e-mail from UPS, that my order will arrive at 9.3.22... On your VKB EU main page, my order is still titled as "Processing" an my ticket is still "open".
i also heard about a US customer that was asked if he wants to wait for the newer joysticks. nothing like that happend to me.
i wonder what i should do know... is there really something coming and should i send the whole package back to get those EVOs or what. just one thing: would i work in this way too often, i would loose my job very fast.

i would be very happy to hear from anyone working here :(

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Eduard VKB FSC
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Re: My Order and service...

Postby Eduard VKB FSC » Tue Mar 08, 2022 2:58

Hello redcap,

We have shipped your order already. But no worries, we offer you either keep your current order or upgrade it to EVO but EVO costs significantly more (due to express shipping to us) and it will be in stock by the end of next week. Anyway, I have answered already via the ticket.
VKB store in Europe - http://flightsimcontrols.com

redcap
Posts: 2
Joined: Mon Mar 07, 2022 8:56

Re: My Order and service...

Postby redcap » Wed Mar 09, 2022 13:56

Edited


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