Any information despite 3 e-mails?

[TomeG2kcSim]

Hi,
Please, answer to this post because no one would answer my mails.
What's about:

I've ordered 13 February:
Upgrade SCG "Kosmosima" Grip Standard to Premium - RightHanded.

There was annotations about shipment:
Customer Notes: to be shipped after the 21st of February.

Next 25th of February I've got confirmation maila about shipment:

We have finished processing your order.
[Order #23493] (from February 13, 2022)
And
Thanks for shopping with us. Your order has been shipped. The tracking information is provided in a separate email.

And till now I didn't receive any information about my shipment.
Worst! I've contacted 3 times and asked what's going on and - NO ANSWER! Of course spam folder checked.
I've got automated info about availability product mentioned above but real nothing about my parcel!

And what now? Can anyone can help me?
Anyone?

P.S.
Of course, 2 tickets was open - NO ANSWERS!

P.S.2
I received of course invoice for my order (was sended with shipping confirmation). I'm broken - it's because of war?
-
Regards
Tom

[Eduard VKB FSC]

Hello Tom,

Sorry for delay with my answer. Last week we had less resources available for support due to sickness.

I have sent you the tracking information via ticket 7038

Cheers,
Eduard

[TomeG2kcSim]

I've got answer from support team. After 5 days and after private message for escalate member fallout9.
They were explaining are team member was ill. Hope all was good.
I've got my part for Gladiator and I'm happy but no answers? This shouldn't happened.