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Ticket #6195
Posted: Wed Nov 24, 2021 20:15
by Leszyc
Hi. 18 days ago I reported a damaged hat switch in the new VKB Ultimate joystick. After the initial contact with the support, silence for 16 days. Nothing, nada. Can someone finally take care of this matter? How long I have to wait?
Re: Ticket #6195
Posted: Fri Dec 03, 2021 12:19
by Leszyc
Hello.
I am writing here because no one answered me on the support page.
What kind of mail did you send your hat switch because it hasn't arrived so far? If by courier, please provide the number of the consignment note, because without it I will not be able to monitor the parcel and thus I will miss the courier's visit.
Re: Ticket #6195
Posted: Sat Dec 04, 2021 4:37
by UIV
Sorry, I'll contact the dealer
Re: Ticket #6195
Posted: Sat Dec 04, 2021 9:54
by Eduard VKB FSC
Hello Leszyc,
The tracking link is provided via ticket
The replacement should arrive shortly.
Re: Ticket #6195
Posted: Sat Dec 18, 2021 16:15
by Leszyc
Hi.
Hatswitch has arrived. Everything is fine now. Thank you.
Merry Christmas