Ticket #6195

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Leszyc
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Ticket #6195

Postby Leszyc » Wed Nov 24, 2021 20:15

Hi. 18 days ago I reported a damaged hat switch in the new VKB Ultimate joystick. After the initial contact with the support, silence for 16 days. Nothing, nada. Can someone finally take care of this matter? How long I have to wait?
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Leszyc
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Re: Ticket #6195

Postby Leszyc » Fri Dec 03, 2021 12:19

Hello.

I am writing here because no one answered me on the support page.

What kind of mail did you send your hat switch because it hasn't arrived so far? If by courier, please provide the number of the consignment note, because without it I will not be able to monitor the parcel and thus I will miss the courier's visit.
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UIV
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Re: Ticket #6195

Postby UIV » Sat Dec 04, 2021 4:37

Sorry, I'll contact the dealer
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Eduard VKB FSC
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Re: Ticket #6195

Postby Eduard VKB FSC » Sat Dec 04, 2021 9:54

Hello Leszyc,

The tracking link is provided via ticket :-) The replacement should arrive shortly.
VKB store in Europe - http://flightsimcontrols.com
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Leszyc
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Re: Ticket #6195

Postby Leszyc » Sat Dec 18, 2021 16:15

Hi.
Hatswitch has arrived. Everything is fine now. Thank you.

Merry Christmas
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