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Paid for Gladiator NXT, zero confirmation of payment
Posted: Mon Sep 27, 2021 16:22
by vandenhecket
Hi there,
I just purchased a Gladiator NXT, paid for it, but the order is still in my cart with zero confirmation.
Also I can’t seem to write a support ticket.
Re: Paid for Gladiator NXT, zero confirmation of payment
Posted: Mon Sep 27, 2021 18:09
by Eduard VKB FSC
Hello vandenhecket,
It is possible that PayPal payment failed. If it happens, PayPal will cancel the transaction and refund the amount back to your account within 24 hours. In this case our store does not get a payment confirmation and your order is not placed.
I would propose to repeat ordering when the amount is refunded by using different method. Usually native PayPal or credit card payment via PayPal work fine as well as direct bank transfer of course.
Re: Paid for Gladiator NXT, zero confirmation of payment
Posted: Tue Sep 28, 2021 11:21
by vandenhecket
Thank you so much for the clarification!