Paid for Gladiator NXT, zero confirmation of payment

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vandenhecket
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Paid for Gladiator NXT, zero confirmation of payment

Postby vandenhecket » Mon Sep 27, 2021 16:22

Hi there,

I just purchased a Gladiator NXT, paid for it, but the order is still in my cart with zero confirmation.

Also I can’t seem to write a support ticket.

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Eduard VKB FSC
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Re: Paid for Gladiator NXT, zero confirmation of payment

Postby Eduard VKB FSC » Mon Sep 27, 2021 18:09

Hello vandenhecket,

It is possible that PayPal payment failed. If it happens, PayPal will cancel the transaction and refund the amount back to your account within 24 hours. In this case our store does not get a payment confirmation and your order is not placed.

I would propose to repeat ordering when the amount is refunded by using different method. Usually native PayPal or credit card payment via PayPal work fine as well as direct bank transfer of course.
VKB store in Europe - http://flightsimcontrols.com

vandenhecket
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Re: Paid for Gladiator NXT, zero confirmation of payment

Postby vandenhecket » Tue Sep 28, 2021 11:21

Thank you so much for the clarification!


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