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VKB Ultimate - side switch failure

Posted: Mon Sep 20, 2021 12:03
by shadak
Dear VKB,

I have raised a support ticket #5910 , tbh the support page is not great, opens a page in a page and Im unable to update the ticket in any way or display the content.
I wanted to update the description as I put in left hat but its the left 5way switch (the side one).

Also tested a friends MCG Pro and everything works there. So it really looks like a failure in my Ultimate :( tried flashing new FW, restart of everything, reseating etc. but its just that switch not working so I assume its not a base or connection issue.

Thank you

Re: VKB Ultimate - side switch failure

Posted: Mon Sep 20, 2021 19:32
by fallout9
Is this EU or NA?

Re: VKB Ultimate - side switch failure

Posted: Mon Sep 20, 2021 21:58
by shadak
This is EU.
But Anton from support has contacted me via email today so I have supplied the rest of the information to him. Thanks!