Support ticket #5837

[GordonH]

Hi guys, 24 hours and no reply or acknowledgement of my ticket #5837

As stated in the ticket, UPS (UK) has mis-delivered/lost my MCG Ultimate order.

I await your reply to resolve the situation ASAP please.

Regards

[fallout9]

Hi Gordon, sorry about the issue. The local rep is already in contact with UPS, as soon as he'll have more info he'll get back at you.

[GordonH]

Thank you

[GordonH]

Can a member of support please respond to my open ticket regarding the UPS mis-delivery of my order.

It's now been 10 days since UPS misdelivered/lost my MCG Ultimate order and 5 days since Eduard last replied to my ticket.

If I don't receive a comprehensive response within the next 24 hours detailing what VKB are doing to rectify the situation I will initiate retrieving my money via Paypal/credit card provider.

[Eduard VKB FSC]

Hi GordonH,
We constantly work with your issue. It has been escalated to UPS on Friday to our account manager. Today we received the answer that investigation is started. We immediately re-shiped a new item to you. We do not reply over weekend to the tickets so I wouldn't count 5 days since my last answer.