Order "On Hold"

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Fish
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Joined: Mon Sep 06, 2021 23:12

Order "On Hold"

Postby Fish » Mon Sep 06, 2021 23:21

Dear employee VKB FSC Europe,

Yesterday I've placed and payed for an Gladiator NXT Premium. The money has been transfered, however the order itself is still "On Hold". I've tried to contact an employee via the ticket system, but havent heard anything yet. Could you please explain to me what this status means/do you have any indication on when this order will be processed? Order number: 19757

Thank you in advance.
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fallout9
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Re: Order "On Hold"

Postby fallout9 » Tue Sep 07, 2021 1:40

Have a bit of patience please, it takes a few days for the payment to clear the bank and have the parcel prepared for shipping. The status will change as soon as the order gets processed.
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