Ticket #5488

[Ron61]

Your photo is not very informative, it is impossible to see anything on it.
Please make it in a higher resolution, you can save it on a third-party resource and throw a link here.
You also need screenshots of the Profile-Axes configurator tabs (logical and physical after calibration) and a screenshot of the Y axis from the JoyTester application at maximum grip deflections.

[Seatbose80]

I tried to upload a better photo previously but the image file was too large. I have now uploaded a better photo.

Can you please answer my question regarding whether a new base has been sent which was confirmed by Eduard?

[AeroGator]

Can you please answer my question....

The sooner the support people receive full information they request, the sooner your case will be solved.
There is a certain procedure they have to stick to. Questions they ask are for a reason, not just because they are being unnecessarily meticulous.
Please help them help you and mark this case as resolved and closed.

You also need (to provide) screenshots of the Profile-Axes configurator tabs (logical and physical after calibration) and a screenshot of the Y axis from the JoyTester application at maximum grip deflections.

[Seatbose80]

Hi,

Please find attached the requested screenshots. I hope this will show you the issue that I am having with the Y-axis. I too also want this case resolved and closed quickly and hopefully this further information can speed things along. I was only asking a question as I was told that a new base would be shipped out to me, so I just wanted some clarification on that. Please let me know whether this will now happen.

[fallout9]

Hi again, looks like the new base will be send to you in the next 24 hours. Please keep in touch with Eduard for instructions on returning the original one.

[Eduard VKB FSC]

Hi Seatbose80,

Yes, I confirm that the replacement base is sent to you already. It should arrive shortly. No worries