Ticket #5439

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zencryst
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Ticket #5439

Postby zencryst » Tue Jul 06, 2021 12:39

Hi VKB,

Can I please get a replacement for my Gunfighter Mk III? It came to me broken and I have yet to hear from your support in over 24 hours. I can't use the sticks that I spent $900 on. :evil:
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fallout9
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Re: Ticket #5439

Postby fallout9 » Tue Jul 06, 2021 20:11

EU agent has confirmed receiving the ticket; the part will be shipped shortly.
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zencryst
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Re: Ticket #5439

Postby zencryst » Sat Jul 10, 2021 5:02

Thanks for the update! May I ask how long will it take before the replacement will be shipped? It's been four days without any news on the PCB's status :(
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Eduard VKB FSC
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Re: Ticket #5439

Postby Eduard VKB FSC » Sun Jul 11, 2021 1:39

Hi zencryst,

The replacement PCB was sent last Friday. If the tracking link is not shared via the ticket yet, it will be shared shortly.
VKB store in Europe - http://flightsimcontrols.com
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