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Ticket #3505 open for 7 months
Posted: Mon Jun 14, 2021 12:08
by Johnny
Hello! My ticket #3505 has been open for 7 months with no solution. The first technical response, which is also the last response, was 5 months ago with advice with no effect. I totally respect the challenges with running a business in a global pandemic, but I believe it's time to settle this now. Thanks!
Re: Ticket #3505 open for 7 months
Posted: Wed Jun 16, 2021 23:39
by Eduard VKB FSC
Hello Johnny,
sorry for keeping your ticket unattended for such long time. We will provide a replacement for you this week.
Re: Ticket #3505 open for 7 months
Posted: Thu Jun 17, 2021 11:12
by Johnny
Thank you for your prompt action.
Re: Ticket #3505 open for 7 months
Posted: Thu Sep 30, 2021 12:26
by Johnny
Hi Eduard. Would appreciate if you can provide the replacement now.
Re: Ticket #3505 open for 7 months
Posted: Tue Nov 02, 2021 21:02
by Johnny
Hitting the 12 months mark. Would really appreciate to settle this now. Thank you very much in advance!
Re: Ticket #3505 open for 7 months
Posted: Wed Nov 03, 2021 2:16
by Eduard VKB FSC
Hi Johnny,
The replacement grip is arranged and prepared for shipment for tomorrow.
Re: Ticket #3505 open for 7 months
Posted: Wed Nov 03, 2021 13:00
by Johnny
Thank you.
Re: Ticket #3505 open for 7 months (12+ months now)
Posted: Wed Nov 17, 2021 12:19
by Johnny
Hi. UPS received package information on 3 Nov and accordingly created a label. Though, there’s no package for UPS to collect. Please look into this. We’re beyond the 12 month mark now.
Re: Ticket #3505 open for 7 months
Posted: Fri Nov 26, 2021 13:35
by Johnny
The grip has been delivered.