Ticket #3505 open for 7 months

[Johnny]

Hello! My ticket #3505 has been open for 7 months with no solution. The first technical response, which is also the last response, was 5 months ago with advice with no effect. I totally respect the challenges with running a business in a global pandemic, but I believe it's time to settle this now. Thanks!

[Eduard VKB FSC]

Hello Johnny,
sorry for keeping your ticket unattended for such long time. We will provide a replacement for you this week.

[Johnny]

Thank you for your prompt action.

[Johnny]

Hi Eduard. Would appreciate if you can provide the replacement now.

[Johnny]

Hitting the 12 months mark. Would really appreciate to settle this now. Thank you very much in advance!

[Eduard VKB FSC]

Hi Johnny,

The replacement grip is arranged and prepared for shipment for tomorrow.

[Johnny]

Thank you.

[Johnny]

Hi. UPS received package information on 3 Nov and accordingly created a label. Though, there’s no package for UPS to collect. Please look into this. We’re beyond the 12 month mark now.

[Johnny]

The grip has been delivered.