VKB-SIM

Hi Eduard,

I know the ticket has only been opened yesterday but it's quite urgent - I can't use the controller at all without a grip tightener, so can you give an ETA as to when I could get a grip tightener replacement?

Many thanks,

mk2k21

Hi mk2k21,

The replacement fastener was shipped on Friday. It should arrive within a week or so.

Thank you, I'll let you know when I get it.

I still haven’t received anything unfortunately

That's unfortunate... I will re-ship the spare part again tomorrow and let you know the tracking number.