No reply on my tickets for over an month
Posted: Sun Mar 14, 2021 21:27
Hello VKB,
I've been trying to get in contact with you for a while now.
Over a month ago i placed my first ticket as relatively young stick broke,
i can tell the stuff you make is quality but my sticks showed a few weaknesses.
My friend Snakeater told me to how good you service is sending replacement parts free off charge and trust the customer with the right to repair something i really admire as most companies try to lock everything down.
However i can't use my sticks now as i simply do not get a response from you guys, i gave it some time to post on the forums as i knew your team head an holiday during CNY and i expected customer service would be over flowing.
it's over 2 weeks now you guys are back to work so i hope somebody can respond to me soon, even if it is with an explanation of what is going on right now.
Sincerely,
Fraggler
I've been trying to get in contact with you for a while now.
Over a month ago i placed my first ticket as relatively young stick broke,
i can tell the stuff you make is quality but my sticks showed a few weaknesses.
My friend Snakeater told me to how good you service is sending replacement parts free off charge and trust the customer with the right to repair something i really admire as most companies try to lock everything down.
However i can't use my sticks now as i simply do not get a response from you guys, i gave it some time to post on the forums as i knew your team head an holiday during CNY and i expected customer service would be over flowing.
it's over 2 weeks now you guys are back to work so i hope somebody can respond to me soon, even if it is with an explanation of what is going on right now.
Sincerely,
Fraggler