Is my order stuck?

[Yamas]

Hello there.
I want to ask if this has happened to anyone else here. My order is stuck at a sorting center in Germany and it has not updated since January 27. Is this normal?

In transit

Sorted at the sorting center - Jan 27 1:53 PM
Departure from the international sorting center - Jan 26 2:58 PM
Sorted at the sorting center - Jan 25 7:58 AM
Ready to send to the sorting center - Jan 22 8:33 PM
Picked up at DHL ServicePoint by the courier - Jan 22 8:00 PM
Picked up at DHL ServicePoint by the courier - Jan 22 4:14 PM
Dropped off at DHL ServicePoint - Jan 21 6:30 PM

Announced
Shipment announced, but not yet received by DHL - Jan 20 10:48 PM

(Ticket No: #4333)

[ranjeybaby]

viewtopic.php?f=29&t=5051

Check out this thread, in short definitely a possibility, might be worth contacting DHL as they may require some additional info before they can get your parcel through customs.

Best of luck!

[Eduard VKB FSC]

Hello Yamas,

For your destination DHL uses local partners to deliver, therefore it could be some lack of tracking information or it is updated with delay. It should arrive soon. Nowadays many remote destinations are getting delays in delivery. Sorry for inconvenience.

[Yamas]

Thanks Eduard, I did not want to clutter the forums with more of these threads but I hate it when shipping companies do not update the tracking information. I was worried because the item never checked out from Germany, so I figured it was stuck there.

[Yamas]

I got an update today that my parcel will be delivered on March 16th. A moderator can close this thread now since I don't know how to do it.