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Support ticket #3817, no reply for a while

Posted: Wed Feb 03, 2021 13:56
by Rogue
Good morning.

I was hoping to get an update to the above mentioned support ticket. It's been almost a month since the last communication.
Some repair parts were supposed to arrive a while ago for my SCG A2 button.

Kind regards

Re: Support ticket #3817, no reply for a while

Posted: Thu Mar 04, 2021 11:23
by Rogue
Another month has passed. Any update on this ticket please?

Re: Support ticket #3817, no reply for a while

Posted: Mon Mar 08, 2021 3:00
by Eduard VKB FSC
Hello Rogue,

Glad to inform that the spare part is ready for shipment and will be sent on Monday. Sorry for keeping you waiting.

Re: Support ticket #3817, no reply for a while

Posted: Thu Mar 11, 2021 13:46
by Rogue
Hi Eduard,

The package hasn't arrived yet. I'm starting to get worried it might be lost in the mail service. Is there any way I can track it?

edit: the package arrived this afternoon