Support ticket #3817, no reply for a while

[Rogue]

Good morning.

I was hoping to get an update to the above mentioned support ticket. It's been almost a month since the last communication.
Some repair parts were supposed to arrive a while ago for my SCG A2 button.

Kind regards

[Rogue]

Another month has passed. Any update on this ticket please?

[Eduard VKB FSC]

Hello Rogue,

Glad to inform that the spare part is ready for shipment and will be sent on Monday. Sorry for keeping you waiting.

[Rogue]

Hi Eduard,

The package hasn't arrived yet. I'm starting to get worried it might be lost in the mail service. Is there any way I can track it?

edit: the package arrived this afternoon