VKB Shipping to UK

[Galeb]

VKB my pacakge has been stuck in Eindhoven for over a week now, customs are requesting information form you please sort it out if you are shipping to the UK you must send them consumer invoice etc.

[Coops5947]

I'm having the same issue I'm on the phone to them now as in UPS

[Coops5947]

Mine is the same it's been there for a week and everyday it updates the dilivery date, joke UPS worst shipping company in the world could of drove to Eindhoven quicker to collect it

[Ryan]

Mine is stuck and bouncing back and forth, they told me it'd be delivered Tuesday, then Friday, now it's changed again. I received a parcel from France via UPS without any issues so this is getting annoying now, starting to regret my purchase.

Eduard please help us out.

[ranjeybaby]

I've been having the same problem, a day before scheduled delivery it keeps getting rescheduled to a later date, is this just a Brexit issue or is there something else going on?

[MoleUK]

Bouncing back and forward between the UK and NL here as well. UPS haven't asked me for a fee or any information, so I assume it's not a lack of info on my end that's causing the problem.

Use the UPS phone app to track the package, as it shows all the extra information by default. Just using the basic tracking on UPS website doesn't display most of the info. Or you can use UPS Flex global view and enter the tracking info there to see something like this, which is what my pedals are currently doing:

Date Time Location Activity
28-JAN-2021 01:33:27 Eindhoven, NL Export Scan
27-JAN-2021 00:45:13 Eindhoven, NL Export Scan
26-JAN-2021 00:39:10 Eindhoven, NL Export Scan
25-JAN-2021 16:02:25 Stanford Le Hope, GB Documents or data needed for export processing are missing or incomplete. We are working to obtain this information.
25-JAN-2021 16:02:25 Documents or data needed for export processing are missing or incomplete. We are working to obtain this information. / Your package was released by the clearing agency.
25-JAN-2021 08:00:00 Eindhoven, NL The package is delayed due to a BREXIT related disruption. We are adjusting delivery plans as quickly as possible.
24-JAN-2021 15:07:13 Eindhoven, NL Export Scan
22-JAN-2021 13:00:00 Eindhoven, NL The package is delayed due to a BREXIT related disruption. We are adjusting delivery plans as quickly as possible.
22-JAN-2021 00:01:59 Eindhoven, NL Export Scan
17-JAN-2021 16:46:21 Eindhoven, NL Export Scan
13-JAN-2021 01:37:39 Eindhoven, NL Export Scan
08-JAN-2021 05:00:00 Eindhoven, NL Delivery will be delayed by one business day.
07-JAN-2021 19:18:50 Your package was released by the clearing agency.
07-JAN-2021 19:18:50 Your package was released by the clearing agency.
07-JAN-2021 19:18:50 Stanford Le Hope, GB Documents or data needed for export processing are missing or incomplete. We are working to obtain this information.
07-JAN-2021 15:00:00 Due to operating conditions, your package may be delayed.
07-JAN-2021 09:57:25 Your package was released by the customs agency.
07-JAN-2021 06:53:18 Eindhoven, NL Export Scan
07-JAN-2021 02:07:25 Your package is being processed at the clearance agency.
07-JAN-2021 02:07:25 Your package was released by the customs agency.
06-JAN-2021 23:29:00 Eindhoven, NL Arrived at Facility
06-JAN-2021 22:30:00 Utrecht, NL Departed from Facility
06-JAN-2021 19:44:23 Utrecht, NL Origin Scan
06-JAN-2021 18:33:43 Utrecht, NL Pickup Scan
06-JAN-2021 10:05:12 NL Shipper created a label, UPS has not received the package yet.

[Dezeeb]

My experience is exactly the same, looks to have been posted around 20 minutes later than yours, but my tracking doesn’t show UK yet, just Eindhoven NL and the delivery date constantly changes.

Is there anyone at VKB who reads these forums who can shed some light on this, I’m sure you have an account manager with UPS who can provide you with better information than what your customers (we) can get?

Just some idea of how long this is going to take is better than nothing, because at the moment I have no idea if it’s going to be a day, a week, another month??

I kind of wish that I’d known about this before I ordered if I’m honest. I realise that this isn’t the fault of VKB but other carriers don’t seem to be having these issues (from what I’ve read through various other sources it’s just UPS). I’d even pay for shipping again if you contacted UPS and got my order back from them and sent it via another carrier.

I think if you want to keep your UK customers, it might be time to pick a more reliable shipping company.

[Mr_7]

So I supplied invoice and paid fees. Parcel has now been sat at Stanford le Hope for 3 days with “Brexit related issues”. (Delivery says today though)

UPS are unable to tell me what the issue is nor where the package actually is, implying it was probably on route to the depot (but without any evidence). It is clear that UPS don’t have any real added ability to track more than we as consumers can access in the tracking website.

[Coops5947]

How did they ask you for invoice ups have not even contacted me yet and it says dilivery on the 1st



Package Progress
Date Time Location Activity
28-JAN-2021 00:51:42 Eindhoven, NL Export Scan
26-JAN-2021 00:27:37 Eindhoven, NL Export Scan
24-JAN-2021 14:33:34 Eindhoven, NL Export Scan
22-JAN-2021 13:00:00 Eindhoven, NL The package is delayed due to a BREXIT related disruption. We are adjusting delivery plans as quickly as possible.
22-JAN-2021 02:00:38 Eindhoven, NL Export Scan
22-JAN-2021 01:02:00 Eindhoven, NL Arrived at Facility
21-JAN-2021 23:57:00 Utrecht, NL Departed from Facility
21-JAN-2021 19:57:55 Utrecht, NL Origin Scan
21-JAN-2021 18:23:40 Utrecht, NL Pickup Scan
21-JAN-2021 14:49:17 NL Shipper created a label, UPS has not received the package yet.

[Ryan]

Eduard hasn't responded to emails either. If things are going to take time it should say, VKB said 3-4 day delivery, UPS keep emailing to say it'll be delivered tomorrow.

This is the most annoying bit.

[fallout9]

Is there anyone at VKB who reads these forums who can shed some light on this, I’m sure you have an account manager with UPS who can provide you with better information than what your customers (we) can get?

I can assure you that these issues are noticed by VKB and changes would be made in the future if the shipping process doesn't improve. Unfortunately there's nothing to be done while parcel is being shipped to destination.

[Coops5947]

That's all good and well, unfortunately for me I work overseas and required mine before next Thursday as I'm flying to the middle east so it looks like I'll be withought my hotas. whole reason for buying this product was to enable me to fly with it overseas instead of dragging my heavy warthog all over the world.

And since I am deployed for 3 months at a time this is a shame.

[Ryan]

VKB Europe could be putting pressure on UPS and updating us.

[fallout9]

EU rep is already in touch with UPS on this matter.

[Coops5947]

Would it be possible to get the EU rep to post in here and give us a update I appreciate this is a unprecedented time, but I think it's UPS dragging Thier heels.