VKB-SIM

Dear

Ordered the VKB NXT on december 30 but after order confirmation status remains “processing”. The website informs me that it can take up to 3 days and I guess with new years day in between it can take couple of days longer. But in the meantime we are close to 2 weeks further without any information, also no response on my ticket #3908 asking about the same.

Any reasons why it is so difficult to update customers on their orders. i can imagine not updating customer causes a lot more work in the end

Michel

Hello Michel,

I think I have answered the ticket already. We communicated the reason on the product page and in the site news (and even on this forum) but I agree we should make it more noticeable. In short, your order will be shipped this week. We expect NXT to arrive very soon and will start shipping immediately.

Thx

Package arrived
Put together and did a brief testflight. One word: AMAZING!!!

I have to admit, my previous stick is a seventeenth century Saitek AV8R so not fair to compare. Nevertheless, this is a very different world. Very happy